Experience

Wortell

• Netherlands
• Information Technology & Services
• 200 - 300 Employee

• Procescontroller

  • Jan 2023 - Present

  Lijnden I am now process controller of 2 ISM (integrated service management) processes, the Improve process and the Agree process ღ

• ICT- call coördinator

  • May 2022 - Jan 2023

  As Call Coordinator, I was responsible for ensuring the continuity, quality and flawless operation of the technical infrastructure within Wortell so that our services are maintained. I was also responsible for coordinating day-to-day operational IT work.

• Engineer

  • May 2021 - Jul 2022

  As a Engineer, I was responsible for contacting internal customers. My main task was to take, register, forward, monitor and handle software and hardware queries and problems.



L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Werkplekbeheerder

  • Apr 2020 - May 2021

  Hoofddorp, Noord-Holland, Nederland As a Workplace Administrator, I was responsible for contacting internal customers. My main task was to take, register, forward, monitor and handle software and hardware queries and problems.



QISS IT

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• ICT trainee

  • Sep 2017 - May 2021

  Den Haag en omgeving, Nederland I was working for QISS-IT as an IT professional. QISS-IT arranges for me to be seconded to 1 of its clients as a Support Engineer, Workplace Administrator, Migration Officer and/or System Administrator. Namens QISS-IT ben ik bij de volgende bedrijven gedetacheerd: ☼ St. Antonius Ziekenhuis (Servicedesk Medewerker) ★ Provinciehuis Zuid-Holland (Migratiemedewerker) ☼ MN (Skilled Servicedesk Medewerker en Werkplekbeheerder) ★ L'Oreal (Skilled Servicedesk Medewerker en… Show more I was working for QISS-IT as an IT professional. QISS-IT arranges for me to be seconded to 1 of its clients as a Support Engineer, Workplace Administrator, Migration Officer and/or System Administrator. Namens QISS-IT ben ik bij de volgende bedrijven gedetacheerd: ☼ St. Antonius Ziekenhuis (Servicedesk Medewerker) ★ Provinciehuis Zuid-Holland (Migratiemedewerker) ☼ MN (Skilled Servicedesk Medewerker en Werkplekbeheerder) ★ L'Oreal (Skilled Servicedesk Medewerker en Werkplekbeheerder) Show less



MN

• Financial Services
• 700 & Above Employee

• Werkplekbeheer

  • Jan 2020 - Mar 2020

  MN works to ensure the financial future of almost 2 million people. They do this by implementing and advising on pension and social schemes and insurance for various clients. My most common duties are: ✔ Performing 2nd-line work, taking care of analysing and resolving or routing incidents and requests using FACILITOR; ✔ Troubleshooting the installation and configuration of Windows 10, Office 365 ProPlus, Teams, Skype for Business and OneDrive for Business. ✔ Maintaining and… Show more MN works to ensure the financial future of almost 2 million people. They do this by implementing and advising on pension and social schemes and insurance for various clients. My most common duties are: ✔ Performing 2nd-line work, taking care of analysing and resolving or routing incidents and requests using FACILITOR; ✔ Troubleshooting the installation and configuration of Windows 10, Office 365 ProPlus, Teams, Skype for Business and OneDrive for Business. ✔ Maintaining and troubleshooting Windows 10 updates and anti-virus definitions ✔ Troubleshooting installation and configuration of applications ✔ Troubleshoot (multi-factor) authentication issues on computers and mobile devices ✔ Maintain and troubleshoot hardware: models of laptops, docking stations, mobile devices, tokens. ✔ Imaging and configuring laptops using Microsoft System Center Configuration Manager (SCCM); ✔ Supporting users both remote and onsite; ✔ Identifying and preventing problems, thereby contributing to the continuous improvement of services. Operating systems: Windows 7, Windows 10 Software: Active Directory, Quest, SSCM 2012, Group Policy Management, Powershell, FACILITOR, Citrix, Microsoft Office 365, Exchange Online, Defender, RSAT, Hyper-V, Offce2013, Office2016, Skype for Business. Hardware: Dell Latitude and Precision, Samsung, iPhone, Docking stations.

• Skilled Servicedesk Medewerker

  • Jun 2018 - Jan 2020

  Den Haag



Provincie Zuid-Holland

• Netherlands
• Public Policy Offices
• 700 & Above Employee

• Migration Engineer

  • Apr 2018 - Jun 2018

  Den Haag en omgeving, Nederland As a migration engineer, I act as a point of contact for users and am responsible for answering all user queries following a Windows 7 to Windows 10 migration. My most common duties include: ✔ Assembling computer equipment and/or system extensions; ✔ Checking the quality of assembly work against guidelines; ✔ Signalling and recording shortages and deviations in TopDesk; ✔ Checking and follow-up of materials and plan specifications; ✔ Checking that the Upgrade of the new… Show more As a migration engineer, I act as a point of contact for users and am responsible for answering all user queries following a Windows 7 to Windows 10 migration. My most common duties include: ✔ Assembling computer equipment and/or system extensions; ✔ Checking the quality of assembly work against guidelines; ✔ Signalling and recording shortages and deviations in TopDesk; ✔ Checking and follow-up of materials and plan specifications; ✔ Checking that the Upgrade of the new Citrix Receiver is going well. Show less



St. Antonius Ziekenhuis

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Servicedesk Medewerker

  • Oct 2017 - Apr 2018

  Utrecht en omgeving, Nederland Het St. Antonius is een dienstverlener van medische zorg verdeeld over 8 locaties in de regio Utrecht. In het St. Antonius Ziekenhuis is opleiden, naast patiëntenzorg, een belangrijke kerntaak. Als opleidingsziekenhuis hebben zij hiervoor een eigen academie. Vanuit de locatie Nieuwegein en Utrecht wordt er ICT support geboden aan meer dan 3000 gebruikers waaronder artsen en co-assistenten. Mijn meest voorkomende werkzaamheden zijn: ✔ Incidenten registeren en verwerken van… Show more Het St. Antonius is een dienstverlener van medische zorg verdeeld over 8 locaties in de regio Utrecht. In het St. Antonius Ziekenhuis is opleiden, naast patiëntenzorg, een belangrijke kerntaak. Als opleidingsziekenhuis hebben zij hiervoor een eigen academie. Vanuit de locatie Nieuwegein en Utrecht wordt er ICT support geboden aan meer dan 3000 gebruikers waaronder artsen en co-assistenten. Mijn meest voorkomende werkzaamheden zijn: ✔ Incidenten registeren en verwerken van binnenkomende melding per mail en telefoon in OTRS; ✔ Het telefonisch of per mail ondersteunen van de eindgebruikers op het gebied van vastgelopen software en applicaties; ✔ Bezig houden met de voortgangsbewaking van de afhandeling van meldingen in OTRS nadat deze waren verholpen door 2e lijns oplosgroepen; ✔ Vaststellen van prioriteit bij binnenkomende meldingen in OTRS en indien van toepassing routeren naar 2e lijn; ✔ Bijwerken van de verschillende wachtrijen in OTRS middels het beoordelen van de openstaande meldingen en deze door te zetten naar de verschillende oplosgroepen. Besturingssystemen: Windows 7 Software: OTRS, Citrix Desktop receiver, Gebruikersgegevens tool icm AD Show less



CDA

• Netherlands
• Political Organizations
• 700 & Above Employee

• Grafisch ontwerper

  • Sep 2016 - Apr 2017

  Den Haag Tijdens de Tweede Kamerverkiezingen 2017 heb ik met veel plezier en voldoening bij het CDA-partijbureau in Den Haag gewerkt. Ik ben medeverantwoordelijk geweest voor allerlei grafische ontwerpen, voor zowel off- en online banners, de campagne uitvouwfolder, het verkiezingsprogramma, digitale swipe cube banners, flyers, het CDA ledenblad - het campagne-issue van het ledenblad, kandidaten posters, infographics en krantenadvertenties.



CDA

• Netherlands
• Political Organizations
• 700 & Above Employee

• Grafisch ontwerper

  • Jan 2015 - Dec 2015

  Den Haag en omgeving, Nederland Tijdens mijn stage heb ik onder andere meegewerkt aan de CDA Ledenwerfcampagne en de Provinciale Statenverkiezingen - Waterschapsverkiezingen 2015