Business Developer

• Sep 2023 - Present

International Sales Administration Officer

• Nov 2022 - Present

Office Administrator

• Oct 2021 - Apr 2022

Mostly providing administrative support for IT projects management. Mostly providing administrative support for IT projects management.

Sales Assistant

• Jul 2021 - Aug 2021

Supervising the library and souvenir area Supervising the library and souvenir area

Supply Chain Associate

• May 2020 - May 2021

Customer Success Front Office Customer Success Front Office

Fraud and Risk Prevention Specialist

• Apr 2019 - Feb 2020

As part of the Consumer Risk Services Department * Reviewing customer accounts regarding daily transaction reports * Identifying and reporting fraud patterns based on analysis of data sets * Contacting account holders in an effort to verify activity and mitigate loss * Investigating potentially fraudulent activity at various transaction processing stage and making accurate decision regarding fraud and risk key metrics

Risk and Fraud Analyst Specialist

• Jul 2018 - Apr 2019

Consumer Risk Services Departement * Reviewing customer accounts regarding daily transaction reports * Identifying and reporting fraud patterns based on analysis of data sets * Contacting account holders in an effort to verify activity and mitigate loss * Investigating potentially fraudulent activity at various transaction processing stage * Making accurate decisions regarding fraud and risk key metrics

Shop Administrator

• Sep 2016 - Jun 2018

* Day-to-day sales duties including organisation of exhibitions and customer service representative during fairs with follow up on quotations and contracts * Developing and managing supplier and business relationships. Acting as primary contact and subject matter expert for stoves installation. Dealing with customer enquiries via phone/email. * Raising purchase orders and ensuring all orders get follow through. Controlling stock levels and warehouse turnover. * Implementation and… Show more * Day-to-day sales duties including organisation of exhibitions and customer service representative during fairs with follow up on quotations and contracts * Developing and managing supplier and business relationships. Acting as primary contact and subject matter expert for stoves installation. Dealing with customer enquiries via phone/email. * Raising purchase orders and ensuring all orders get follow through. Controlling stock levels and warehouse turnover. * Implementation and creation of the website https://www.invicta-shop-16.com/ * Expenses tracking and cash control procedures. Preparation of annual financial reports Show less * Day-to-day sales duties including organisation of exhibitions and customer service representative during fairs with follow up on quotations and contracts * Developing and managing supplier and business relationships. Acting as primary contact and subject matter expert for stoves installation. Dealing with customer enquiries via phone/email. * Raising purchase orders and ensuring all orders get follow through. Controlling stock levels and warehouse turnover. * Implementation and… Show more * Day-to-day sales duties including organisation of exhibitions and customer service representative during fairs with follow up on quotations and contracts * Developing and managing supplier and business relationships. Acting as primary contact and subject matter expert for stoves installation. Dealing with customer enquiries via phone/email. * Raising purchase orders and ensuring all orders get follow through. Controlling stock levels and warehouse turnover. * Implementation and creation of the website https://www.invicta-shop-16.com/ * Expenses tracking and cash control procedures. Preparation of annual financial reports Show less

Sales Assistant

• May 2016 - Aug 2016

* Order to Cash management. * Supervision of the Technical team, the deliveries and after sales services via Salesforce. * Order to Cash management. * Supervision of the Technical team, the deliveries and after sales services via Salesforce.

Support Employee

• Nov 2015 - Feb 2016

In relation to a Working Holiday Visa in New Zealand from September 2015 to May 2016 focused on the Wwoof and HelpX volunteer programs. In relation to a Working Holiday Visa in New Zealand from September 2015 to May 2016 focused on the Wwoof and HelpX volunteer programs.

Executive Assistant

• Mar 2015 - Sep 2015

* Day-to day administrative and accounting management. * Relationship management: Members reception and legal advice. Negotiation of the business partnerships for the members. * Event and Communication coordination: Organisation of meetings and speaker events with travel arrangements. Setting up, publishing and sending the monthly newsletter to members with daily update of the website. * Day-to day administrative and accounting management. * Relationship management: Members reception and legal advice. Negotiation of the business partnerships for the members. * Event and Communication coordination: Organisation of meetings and speaker events with travel arrangements. Setting up, publishing and sending the monthly newsletter to members with daily update of the website.

Assistant Sales Manager

• Jul 2012 - Dec 2014

* Management of the Sales & Technical teams with animation of the weekly sales follow-up meetings. * Set up of PowerPoint presentations and Excel charts/files for management on an ad-hoc basis. • Customer care: Answering phone calls and emails, responding to questions and complaints. * Researching and improving customer satisfaction with the implementation of contact tracking process. * Implementing the certification ISO9001 with follow up. * Support to the Administrative and… Show more * Management of the Sales & Technical teams with animation of the weekly sales follow-up meetings. * Set up of PowerPoint presentations and Excel charts/files for management on an ad-hoc basis. • Customer care: Answering phone calls and emails, responding to questions and complaints. * Researching and improving customer satisfaction with the implementation of contact tracking process. * Implementing the certification ISO9001 with follow up. * Support to the Administrative and Financial Department when needed. Show less * Management of the Sales & Technical teams with animation of the weekly sales follow-up meetings. * Set up of PowerPoint presentations and Excel charts/files for management on an ad-hoc basis. • Customer care: Answering phone calls and emails, responding to questions and complaints. * Researching and improving customer satisfaction with the implementation of contact tracking process. * Implementing the certification ISO9001 with follow up. * Support to the Administrative and… Show more * Management of the Sales & Technical teams with animation of the weekly sales follow-up meetings. * Set up of PowerPoint presentations and Excel charts/files for management on an ad-hoc basis. • Customer care: Answering phone calls and emails, responding to questions and complaints. * Researching and improving customer satisfaction with the implementation of contact tracking process. * Implementing the certification ISO9001 with follow up. * Support to the Administrative and Financial Department when needed. Show less