Customer Success Manager

• Aug 2022 - Nov 2023

- Helping with compliance and anti-fraud tasks for fintech, trading, gaming, transportation companies, marketplaces, and other regulated and non-regulated entities. - Manage B2B clients on all levels: technical, business, and product and help them succeed in their goals; - Manage and grow relationships with Key Client stakeholders; - Identify opportunities and potential challenges; - Provide client training and webinars; - Introduce new features and handle new feature… Show more - Helping with compliance and anti-fraud tasks for fintech, trading, gaming, transportation companies, marketplaces, and other regulated and non-regulated entities. - Manage B2B clients on all levels: technical, business, and product and help them succeed in their goals; - Manage and grow relationships with Key Client stakeholders; - Identify opportunities and potential challenges; - Provide client training and webinars; - Introduce new features and handle new feature releases; - Provide client feedback internally; - Collaborate internally with Sales, Solutions, Architects, Partners, Product Management, Legal and Marketing teams Show less - Helping with compliance and anti-fraud tasks for fintech, trading, gaming, transportation companies, marketplaces, and other regulated and non-regulated entities. - Manage B2B clients on all levels: technical, business, and product and help them succeed in their goals; - Manage and grow relationships with Key Client stakeholders; - Identify opportunities and potential challenges; - Provide client training and webinars; - Introduce new features and handle new feature… Show more - Helping with compliance and anti-fraud tasks for fintech, trading, gaming, transportation companies, marketplaces, and other regulated and non-regulated entities. - Manage B2B clients on all levels: technical, business, and product and help them succeed in their goals; - Manage and grow relationships with Key Client stakeholders; - Identify opportunities and potential challenges; - Provide client training and webinars; - Introduce new features and handle new feature releases; - Provide client feedback internally; - Collaborate internally with Sales, Solutions, Architects, Partners, Product Management, Legal and Marketing teams Show less

Customer Success & Partnerships

• Mar 2021 - Jul 2022

- Helping to stay compliant with regulations, manage and mitigate compliance risks and streamline the customer onboarding process - Manage a book of enterprise accounts - Assist team with executing growth and optimisation strategies for our customers - Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities - Collaborate with cross-functional teams to ensure visibility and alignment - Oversee… Show more - Helping to stay compliant with regulations, manage and mitigate compliance risks and streamline the customer onboarding process - Manage a book of enterprise accounts - Assist team with executing growth and optimisation strategies for our customers - Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities - Collaborate with cross-functional teams to ensure visibility and alignment - Oversee escalations for assigned accounts and team’s accounts Show less - Helping to stay compliant with regulations, manage and mitigate compliance risks and streamline the customer onboarding process - Manage a book of enterprise accounts - Assist team with executing growth and optimisation strategies for our customers - Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities - Collaborate with cross-functional teams to ensure visibility and alignment - Oversee… Show more - Helping to stay compliant with regulations, manage and mitigate compliance risks and streamline the customer onboarding process - Manage a book of enterprise accounts - Assist team with executing growth and optimisation strategies for our customers - Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities - Collaborate with cross-functional teams to ensure visibility and alignment - Oversee escalations for assigned accounts and team’s accounts Show less

Innovation Partnerships Manager

• Sep 2020 - Jul 2021

- Create a systematic, process-driven approach to partner outreach and relationship management - Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships - Negotiate and finalise deals in accordance with company’s contract guidelines and policies - Research partners, identify key players and generate interest - Researching on new technologies and startup hubs; - Forecast, measure, and report the… Show more - Create a systematic, process-driven approach to partner outreach and relationship management - Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships - Negotiate and finalise deals in accordance with company’s contract guidelines and policies - Research partners, identify key players and generate interest - Researching on new technologies and startup hubs; - Forecast, measure, and report the results of various projects with partners, including co-created and co-branded content promotions, lead sharing, and event partnerships Show less - Create a systematic, process-driven approach to partner outreach and relationship management - Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships - Negotiate and finalise deals in accordance with company’s contract guidelines and policies - Research partners, identify key players and generate interest - Researching on new technologies and startup hubs; - Forecast, measure, and report the… Show more - Create a systematic, process-driven approach to partner outreach and relationship management - Collaborate with senior management and other marketing teammates to align our internal goals with new and existing partner relationships - Negotiate and finalise deals in accordance with company’s contract guidelines and policies - Research partners, identify key players and generate interest - Researching on new technologies and startup hubs; - Forecast, measure, and report the results of various projects with partners, including co-created and co-branded content promotions, lead sharing, and event partnerships Show less

Regional Account Manager

• Oct 2013 - 2020

- Establishing effective relationships with policy-making and regulatory stakeholders - Identifying, targeting and engaging with decision makers with the objective of building a network of high level contacts in focus sectors; - Facilitating business expansion of Baltic companies, building and expanding the network; giving presentations and organising events; - Keeping track of the British economic climate and policies to support the landing of investment projects in the UK; -… Show more - Establishing effective relationships with policy-making and regulatory stakeholders - Identifying, targeting and engaging with decision makers with the objective of building a network of high level contacts in focus sectors; - Facilitating business expansion of Baltic companies, building and expanding the network; giving presentations and organising events; - Keeping track of the British economic climate and policies to support the landing of investment projects in the UK; - Support management of a portfolio of Baltic investment projects in priority sectors ensuring effective relationship management until they successfully land in the UK; - Support lead generation activities through the team’s marketing and events plan and follow up on any client and project outcomes; - Representation at different meetings, conferences and events Show less - Establishing effective relationships with policy-making and regulatory stakeholders - Identifying, targeting and engaging with decision makers with the objective of building a network of high level contacts in focus sectors; - Facilitating business expansion of Baltic companies, building and expanding the network; giving presentations and organising events; - Keeping track of the British economic climate and policies to support the landing of investment projects in the UK; -… Show more - Establishing effective relationships with policy-making and regulatory stakeholders - Identifying, targeting and engaging with decision makers with the objective of building a network of high level contacts in focus sectors; - Facilitating business expansion of Baltic companies, building and expanding the network; giving presentations and organising events; - Keeping track of the British economic climate and policies to support the landing of investment projects in the UK; - Support management of a portfolio of Baltic investment projects in priority sectors ensuring effective relationship management until they successfully land in the UK; - Support lead generation activities through the team’s marketing and events plan and follow up on any client and project outcomes; - Representation at different meetings, conferences and events Show less

Project Manager

• Jan 2012 - Oct 2013

Project Manager. Estonian-Swiss Cooperation Programme. ‘Procurement of necessary radio communication and information technology means for linking the ambulance and emergency medicine units of active care hospitals to unitary state-wide operative radio communication system of alarm services and accomplishment of required communication and IT development works’ (Project)

Personal Assistant

• Oct 2011 - Oct 2013

Project Manager

• Oct 2011 - Oct 2013

'Bringing Estonia and Latvia Together on Emergency Ambulatory Medical Services. BEST TEAMS’ (Project) - coordinate and complete activities related to the project - arrange logistics for meetings, conferences, and other project-related events - prepare the necessary materials, including reports, presentations, agendas and other meeting collateral - translate the materials related to the project activities

Research Assistant

• Aug 2010 - Sep 2010

- Research; - Assistance in drafting and preparing official documents and speeches; - Attending and summarising meetings or conferences; - Media analysis; - Supporting technical and administrative services. - Research; - Assistance in drafting and preparing official documents and speeches; - Attending and summarising meetings or conferences; - Media analysis; - Supporting technical and administrative services.