Experience

Mekari

• Indonesia
• Software Development
• 700 & Above Employee

• Customer Support Supervisor - HR

  • May 2019 - Present

  - Monitoring the incoming cases by chat and mail - Supporting member to calculate the tax (PPh21 &e-SPT), alternatives solutions, and settle down with formulas/setting that match user's requirement needed - Create knowledge base (Talenta Wikipedia) for internal use. - Maintain the SLA and quality of the answer. - Reporting to supervision for new initiatives and feedback. - Monitoring the incoming cases by chat and mail - Supporting member to calculate the tax (PPh21 &e-SPT), alternatives solutions, and settle down with formulas/setting that match user's requirement needed - Create knowledge base (Talenta Wikipedia) for internal use. - Maintain the SLA and quality of the answer. - Reporting to supervision for new initiatives and feedback.



Mekari Talenta

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• HRIS Support

  • Sep 2016 - Jan 2022

  - Support and give problem solving to the client. - Help user to operate the product system. - Count and compare client's manual tax calculation (PPh21) such as Pegawai Tetap, Bukan Pegawai, Ekspatriat, etc. - Support and give problem solving to the client. - Help user to operate the product system. - Count and compare client's manual tax calculation (PPh21) such as Pegawai Tetap, Bukan Pegawai, Ekspatriat, etc.



RSM INDONESIA

• Indonesia
• Accounting
• 700 & Above Employee

• Internship

  • Jan 2016 - Apr 2016