Repair Engineer

• Sep 2022 - Present

Technical Team Leader

• Feb 2023 - Jul 2023

Engineer grade 1

• Jan 2022 - Aug 2022

Multi skilled operative

• May 2019 - Jan 2022

Warehouse Operative

• Jan 2019 - Apr 2019

Warehouse Operative and Administrator

• Nov 2018 - Jan 2019

Information Technology Network Support

• Mar 2016 - Sep 2018

•Installing and configuring computer systems •Diagnosing and solving hardware/software faults. •Logging customer/employee queries. •Analysing call logs to spot trends and underlying issues. •Design, organize, modify, and support an organization’s computer systems, including operating systems, business applications, security tools, web servers, email systems, and user hardware (laptops, PCs). •Quickly resolve any system failures and troubleshoots issues. •Upgrade and manage hardware and software. •Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts. •Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems. •Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data. •Oversee system performance and report generation. •Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration. •Lead process improvements and modifications. •Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management. •Ensure high-level security and efficiency resulting in 100% output. •Develop and execute backup and recovery plan. •Maintain internal documentation through wiki. •Conducting maintenance and necessary repairs for company mobile phones, tablets and other gadgets in high volumes. Show less

IT Support Technician

• Sep 2013 - Nov 2015

♦Installing, configuring and maintaining software and hardware components of computer and network systems. ♦Diagnosing and troubleshooting software and hardware issues. ♦Repairing and replacing damaged computer and network components. ♦Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software. ♦Supporting people whenever they encounter challenges with computers and network devices. ♦Maintaining and updating technical documentation regularly. ♦Testing new hardware and software before full-scale installation. Show less

Information Technology System Network Administrator

• Feb 2010 - Aug 2013

•Installing new software. •Installing new hardware (servers, printers, computer workstations, etc.) •Setting up user accounts, permissions and passwords •Overseeing security of all systems, especially the internet, and installing antivirus protection. •Fixing network faults. •Network maintenance. •Technical support for people using the network. •Training staff on new systems. •Day to day admin and monitoring of network use. •Planning future improvements, suggesting IT solutions to business problems. •Making sure all IT meets industry standards Show less

Sales Attendant

• Apr 2008 - Aug 2008