Experience

Savannah Informatics

• Kenya
• Hospitals and Health Care
• 1 - 100 Employee

• Payer Relations Lead

  • Nov 2022 - Present

  Conduct presentations on the features of Savannah Informatics' products in order to establish strong bonds with your clients. Organize training sessions in collaboration with the technical team and relationship managers. Trouble shooting at customers to ensure quick resolving of problems that arise during regular system usage. Actively seek out consumer demands and market trends, translating them into innovative products. Create and implement solutions and required system features… Show more Conduct presentations on the features of Savannah Informatics' products in order to establish strong bonds with your clients. Organize training sessions in collaboration with the technical team and relationship managers. Trouble shooting at customers to ensure quick resolving of problems that arise during regular system usage. Actively seek out consumer demands and market trends, translating them into innovative products. Create and implement solutions and required system features in close collaboration with the software engineering teams. Create and share system manuals with clients and colleagues through multiple communication media. Maintain existing business and develop new business by identifying opportunities and threats. Help colleagues and clients build technical knowledge on Savannah products, technologies and solutions. Contribute early on in the development process to product development in close collaboration with the Relationship Managers and Software Engineering teams. Contribute and actively take part in new product feature launches.

• Business Development and Customer Outreach

  • Nov 2021 - Oct 2022

  Identifying new business opportunities. Maintaining relationships with existing clients Working closely with the business owner on a business growth strategy and then devising an action plan with goals and objectives Organize client outreach initiatives, such as webinars and member educations. Answering questions about a company’s products or services. Address all outreach requests and complaints effectively and reliably, while maintaining the confidentiality of all… Show more Identifying new business opportunities. Maintaining relationships with existing clients Working closely with the business owner on a business growth strategy and then devising an action plan with goals and objectives Organize client outreach initiatives, such as webinars and member educations. Answering questions about a company’s products or services. Address all outreach requests and complaints effectively and reliably, while maintaining the confidentiality of all information. Create outreach presentations and deliver training to clients and in-house employees.

• Analyst, Relationship Manager

  • Feb 2019 - Oct 2021

  Kilimani, Nairobi, Kenya Examining and evaluating customer experience performance, as well as taking appropriate actions Become the principal contact for each of my assigned clients so as to ensure that each client is being maintained and supported accordingly. Create and enforce plans that will help meet the needs of customers. Build long-term relationships with clients and customers. Work quickly to address and resolve customer issues. Help promote and maintain a positive company image. Train… Show more Examining and evaluating customer experience performance, as well as taking appropriate actions Become the principal contact for each of my assigned clients so as to ensure that each client is being maintained and supported accordingly. Create and enforce plans that will help meet the needs of customers. Build long-term relationships with clients and customers. Work quickly to address and resolve customer issues. Help promote and maintain a positive company image. Train customer staff and representatives on how to use the system as well ensure they are able to efficiently utilize it. Take part in out of hours support when required to do so. To quickly address and resolve customer issues raised by the clients. Maintain all relevant details about my assigned clients. Conduct customer satisfaction surveys and recommend ways of improving client satisfaction. Work with internal departments to ensure company meets clients’ expectations.

• Customer Service Analyst

  • Nov 2018 - Feb 2019

  Primarily used calls and emails to receive and resolve client requests and complaints within the allotted TAT. Made follow-up calls after analyzing customer feedback obtained through NPS surveys. Trained and guided clients. Tracked and reported customer concerns during meetings and followed up with the appropriate teams. Examined the customer's complaint, determined the reason for the problem, and selected and explained the best solution to fix the problem to resolve… Show more Primarily used calls and emails to receive and resolve client requests and complaints within the allotted TAT. Made follow-up calls after analyzing customer feedback obtained through NPS surveys. Trained and guided clients. Tracked and reported customer concerns during meetings and followed up with the appropriate teams. Examined the customer's complaint, determined the reason for the problem, and selected and explained the best solution to fix the problem to resolve product or service difficulties. accelerating the process of repair or adjustment; ensuring that the issue is resolved



COSEKE LIMITED

• Uganda
• Information Technology & Services
• 1 - 100 Employee

• Data Entry Clerk

  • May 2017 - Aug 2018

  Nairobi, Kenya Enter data accurately into relevant fields in a variety of software tools. Organized and managed records and files. Prepared necessary reports when needed. Compared data captured to the source documents to ensure accuracy. Filled in the databases and electronic files with all sensitive data and accounting information. Updated existing data. Always ensured that I achieved the daily targets set.



Ministry of Agriculture Livestock and Fisheries

• Kenya
• Government Administration
• 1 - 100 Employee

• ICT Intern

  • May 2016 - Oct 2016

  Community Nairobi Kenya Repairs and maintenance of ICT equipment and associated peripherals. Monitored the performance of ICT equipment and reported any faults for further action. Writing and testing simple computer programs in accordance with instructions and specifications arising during the implementation of computer systems. User support and training. CCTV installation and maintenance. Network maintenance and troubleshooting. Receiving, directing and forwarding phone calls to the respective… Show more Repairs and maintenance of ICT equipment and associated peripherals. Monitored the performance of ICT equipment and reported any faults for further action. Writing and testing simple computer programs in accordance with instructions and specifications arising during the implementation of computer systems. User support and training. CCTV installation and maintenance. Network maintenance and troubleshooting. Receiving, directing and forwarding phone calls to the respective departments. Show less