Experience

MAX STOCK | מקס סטוק

• Israel
• Retail
• 1 - 100 Employee

• Chief Logistics and Supply Chain Officer

  • May 2023 - Present



Boarderline-Surf Shop

• Israel
• Retail

• CEO Boarderline

  • Feb 2020 - Mar 2023

  CEO -Boarderline Israel CEO -Boarderline Israel



MAX STOCK | מקס סטוק

• Israel
• Retail
• 1 - 100 Employee

• CEO

  • Aug 2017 - Dec 2018

  CEO CEO



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• VP- Store Manager

  • Mar 2013 - Jul 2017

• Customer Relations Manager

  • Mar 2008 - Mar 2013

  - Responsible for all customer services areas in the store;Responsible for all customer services areas in the store;- Responsible for staffing levels, scheduling, hiring and terminating/layoff when required;- Implemented and monitored statistical reports to ensure the highest levels are achieved in waiting time, sales mistakes, call volumes, criteria etc;- Developed the script to qualify and identify the customer’s needs, analysing Customer Satisfaction Index (CSI), Mistery shopping and Brand Capital reports; definition of weak and streangths points, action plans creatiing and implementation;- Handled and resolved customer issues like returns and exchanges, damage, customer complaints;- Added to this is the supervision, motivating and monitoring of team performance including setting budgets/targets; - External services - delivery, assembling and taxi companies monitoring and results improving; - Competitors research analysing, working methods and mor- Working with the TOP 10 FAQ in the store, reducing customers questions and improving the easy buying process for our customers. for staffing levels, scheduling, hiring and terminating/layoff when required; Show less



Pelephone

• Israel
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Apr 2000 - Apr 2007

  Liding 5 big centers - selling cellular phone and give all services . I had nirly 200 co worker . - Responsible for all customer services areas in the stores. - Implemented and monitored statistical reports to ensure the highest levels are achieved in Sales, waiting time, sales mistakes, call volumes, criteria etc; - Developed the script to qualify and identify the customer’s needs; definition of weak and streangths points, action plans creatiing and implementation; - Handled and resolved customer issues like sales issues, returns and exchanges, damage, customer complaints; - Added to this is the supervision, motivating and monitoring of team performance including setting budgets/targets. Show less