Experience

Globus.org
• United States
• Software Development
• 1 - 100 Employee
• DevOps Engineer

  • Jan 2022 - Present


HostDime.com

• Infrastructure Systems Engineer

  • Apr 2021 - Dec 2021

  - Manage and provide client-facing support for our cloud offering (OnApp). - Work closely as a team to design and implement systems and procedures and improve current ones. - Manage business critical systems (e.g. Zabbix, Puppet, VoIP). - Investigate and deploy new technologies for internal systems and client facing services. - Participate in bi-weekly meetings to discuss projects, concerns, major events, and proposed changes.

• Systems Engineer

  • Sep 2019 - Apr 2021

  Orlando, Florida, United States - Manage a fleet of shared and reseller cPanel servers using tools like Puppet, Ansible, and PSSH. - Research and implement improvements to the shared fleet. - Researched and designed a procedure for migrating between cPanel and InterWorx severs. Developed scripts to automate tasks as much as possible. - Handle escalated tickets from the JSA team. Developed scripts and tools useful for the Support team.

• Junior System Administrator

  • Sep 2018 - Sep 2019

  Orlando, Florida Area - Provide advanced administration and troubleshooting for client servers and services. - Provide excellent technical customer service to clients via helpdesk tickets, phone calls, and live chats. - Proactively monitor servers and communicate issues to clients. - Transfer client data between servers or services. - Proactively manage and resolve critical incidents. - Work closely as a team to complete tasks and share knowledge internally. - Maintain company quality standards for… Show more - Provide advanced administration and troubleshooting for client servers and services. - Provide excellent technical customer service to clients via helpdesk tickets, phone calls, and live chats. - Proactively monitor servers and communicate issues to clients. - Transfer client data between servers or services. - Proactively manage and resolve critical incidents. - Work closely as a team to complete tasks and share knowledge internally. - Maintain company quality standards for all work done and responses to clients. - Add and update resources to internal and public company knowledge bases. - Complete overflow of lower- level work as needed. - Work on special projects as assigned.

• Sr. Support Technician I

  • Nov 2017 - Sep 2018

• Support Technician I

  • Aug 2017 - Nov 2017

  Orlando, FL - Maintain stable client base and server environment. - Troubleshoot various inquires related to Apache, DNS, MySQL, Exim, and other system issues. - Escalate issues to the appropriate department if needed. - Provided responsive and adaptive communication with clients and staff. - Server and incident management. - Document and add resources to internal company knowledge bases.



Dave & Buster's Inc.

• United States
• Restaurants
• 700 & Above Employee

• Support Technician

  • Apr 2017 - Jul 2017

  Orlando, Florida Area - Provide technical support for guest when issues with games arise or are found by coworkers or myself. - Provide technical support for guest when experiencing issues with the Kiosk. - Clean the midway and games when opening and closing.



N/A

• Wellness and Fitness Services
• 1 - 100 Employee

• Southeastern Collegiate Cyber Defense Competition

  • Feb 2017 - Feb 2017

  -About: "The Southeast Collegiate Cyber Defense Competition (SECCDC) provides an opportunity for qualified educational institutions in the Southeast to compete as part of the national CCDC organization (see www.nationalccdc.org). [...] In the SECCDC, teams of students are ssigned a computer network segment. These network segments include several computer servers deploying a variety of operating systems, configurations, and hosting standard business services. The student teams attempt to… Show more -About: "The Southeast Collegiate Cyber Defense Competition (SECCDC) provides an opportunity for qualified educational institutions in the Southeast to compete as part of the national CCDC organization (see www.nationalccdc.org). [...] In the SECCDC, teams of students are ssigned a computer network segment. These network segments include several computer servers deploying a variety of operating systems, configurations, and hosting standard business services. The student teams attempt to defend those network segments from attackers – portrayed by a group of professional penetration testers, while maintain those business services and responding to work requests from their “corporate headquarters”. " -My task: I was tasked with the E-Commerce server which was running LAMP, Linux being CentOS. I also helped in terms of commands and other task for the Ubuntu DNS server and the Debian Email server. Due to being attacked by the red team while starting with a system in need of being hardened there were various task I needed to perform, such as: Management of users and processes. Configure iptables. Install updates. Install antimalware and run scans. Monitor my connections and user activity. -Results: We ranked 16 out of the 33 Colleges/Universities that comepted in the SECCDC. Show less