Threat Analyst

• May 2023 - Present

Security Analyst

• Mar 2022 - May 2023

Perform technical support for our B2B products including ESET Protect/Inspect, ESET Cloud services, CloudControlMail, Safetica. Also serve as a second line escalation point for junior staff members & consumer support. Handle scoping, deployment and training for ESET Protect security products and services. Onboarded numerous MSPs and companies, some with 1000+ endpoints. Primary analyst for our Managed Security Services clients, handling software maintenance and upgrades, as well as incident response and triage. This includes monthly catchups on security status and building reporting for Boards. I also work closely with our sales team to provide pre-sales setup and demos, alongside ongoing ESET checkups to ensure the health of our clients environments and client satisfaction. Show less

IT Security Analyst

• Feb 2021 - Jun 2021

Seconded into the IT Security team to assist the IT Security Lead. Responsibilities include managing BAU security incidents and tickets logged via our EDR and SOC, helping develop and implement new security policies and postures, as well as assisting with the rollout of new AV/EDR across 1000+ broadcast and corporate devices.

IT Helpdesk Engineer

• Sep 2018 - Feb 2021

Store Assistant

• Jul 2017 - Jan 2018