Eliezer Z Roman
Salesforce Administrator at Trailhead- Claim this Profile
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Topline Score
Bio
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceSep, 2021- Nov, 2024 -
Salesforce Superbadge - Business Administration Specialist
Trailhead by SalesforceAug, 2021- Nov, 2024 -
Salesforce Superbadge - Lightning Experience Reports & Dashboards Specialist
Trailhead by SalesforceAug, 2021- Nov, 2024 -
Salesforce Superbadge - Security Specialist
Trailhead by SalesforceAug, 2021- Nov, 2024 -
Apple Certified Associate
Apple -
Apple Certified Support Professional 10.10 (ACTC)
Apple -
CompTIA A+
CompTIA -
CompTIA Network+
CompTIA
Experience
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Trailhead
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Salesforce Administrator
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Jul 2021 - Present
Salesforce Admin Certification - September 2021• User, Object, Record, Data management and security. • Profiles, permission sets, permission set groups. Roles, hierarchies, OWD, sharing rules. Groups, page layouts, queues, field security, formula fields, approval processes, and validation, escalation, and assignment rules. • Lightning Reports and Dashboards. Lightning App Builder. Workflows, Flows, Process Builder. Service Cloud.• Super Badges: Business Administration Specialist | Security Specialist | Lightning Experience Reports & Dashboard Specialist
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Hollander International Systems Ltd - A Solera Company
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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IT Support Specialist
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Jul 2017 - Jan 2021
• Enterprise level, multi-domain environment, IT support as part of the North American team covering the US, Canada, and Mexico.• One of two primary points of IT support for over 200 on-site and over 50 fully remote users. Secondary on- site networking/IT security support as needed.• Admin-level privileges on all domains, SCCM, Office365, Azure AD, and Cisco Call Center Manager.• User migration to Office365, Windows 10, and Intune using SCCM, WDS, and physical media.• Familiarity with ServiceDesk+, Service-Now, and Jira Service Desk as ticketing systems.• On-site and remote user support of PC/MacOs, Office365, Cisco IP Communicator, Shoretel, VPN, WiFi, Printing, network connectivity, and overall software/hardware performance issues.• User on/off boarding, desktop/laptop staging and imaging, inventory control, and purchasing.• User-level support included VPs, Directors, and Managerial staff across the US.• Successfully identified, mitigated, and corrected office-wide hacking attempt.• Building transplant and merger of 2 different offices into one single office building.
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Alpha Video
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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IT Technician
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Apr 2014 - May 2017
• Network design and support for external broadcast, professional sports, college, university, and corporate clients.• Projects included MN State Capitol, MN Vikings Stadium, Atlanta Braves, and UMASS Amherst.• NAS/SAN, Cisco/HP switches, Cisco/HP routers, firewall, and VPN, setup and configuration.• Internal IT support for company staff, including mobile devices/desktop/laptop staging and imaging.• Active Directory, Exchange, Office 365, application setup, and troubleshooting.• Project management, account management and client fulfillment.• Successfully completed office building transplant
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IT Admin / General Manager
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Sep 2012 - Apr 2014
• Improved company’s network and setup to meet company’s needs and industry best practices.• Implemented local workgroup and file sharing, WiFi, firewall security, and backup routine.• Supervisor and coordinator to 18 employees, including hiring, termination and disciplinary actions.• Inventory, warehouse and quality control. Scheduling, invoicing and customer service rep. • Improved company’s network and setup to meet company’s needs and industry best practices.• Implemented local workgroup and file sharing, WiFi, firewall security, and backup routine.• Supervisor and coordinator to 18 employees, including hiring, termination and disciplinary actions.• Inventory, warehouse and quality control. Scheduling, invoicing and customer service rep.
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Trilingual Desktop Support Analyst (Eng/Spa/Fre)
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Jun 2012 - Aug 2012
• Technical phone support for REGIS hair salons located across the US, Puerto Rico, and Quebec.• Diagnosed and resolved a variety of POS system, software, and hardware issues.• Remote support, password resets, and command-line configuration. • Technical phone support for REGIS hair salons located across the US, Puerto Rico, and Quebec.• Diagnosed and resolved a variety of POS system, software, and hardware issues.• Remote support, password resets, and command-line configuration.
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Service Coordinator / Network Support
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Mar 2008 - Apr 2012
• First point of contact for in-house network/IT related issues in a Linux environment.• Employee workstation and printer setup, support, maintenance and troubleshooting.• Promoted from Warehouse Tech to Service Coordinator after 10 months.• Worked closely with technicians, customers, sales and parts departments to make sure different jobs were completed in a timely and professional manner. Scheduling and Invoicing. • First point of contact for in-house network/IT related issues in a Linux environment.• Employee workstation and printer setup, support, maintenance and troubleshooting.• Promoted from Warehouse Tech to Service Coordinator after 10 months.• Worked closely with technicians, customers, sales and parts departments to make sure different jobs were completed in a timely and professional manner. Scheduling and Invoicing.
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Education
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2021 -
Trailhead by Salesforce
Salesforce Professional -
2012 - 2013
Hennepin Technical College
Network Administrator, Computer Science
Community
