Eliezer Javier
Corporate Trainer at Thryv- Claim this Profile
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Spanish Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Salesforce Certified Administrator (SCA)
TrailheadFeb, 2023- Nov, 2024 -
Business Administration Specialist
TrailheadJun, 2022- Nov, 2024 -
EF SET Certificate
EF Standard English Test (EF SET)Jun, 2022- Nov, 2024 -
Lightning Experience Reports & Dashboards Specialist
TrailheadJun, 2022- Nov, 2024 -
Security Specialist
TrailheadFeb, 2022- Nov, 2024 -
Microsoft Advertising Search Certification
MicrosoftOct, 2022- Nov, 2024 -
Google Ads Search Certification
Google Digital Academy (Skillshop)Sep, 2022- Nov, 2024
Experience
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Thryv
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United States
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Software Development
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700 & Above Employee
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Corporate Trainer
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Aug 2022 - Present
Training product, product fulfillment system, process, or skills development on the Thryv Platforms and Services for Marketing, Sales, Lead Creation, and Business Management. Training product, product fulfillment system, process, or skills development on the Thryv Platforms and Services for Marketing, Sales, Lead Creation, and Business Management.
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AloricaDR
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Dominican Republic
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Outsourcing and Offshoring Consulting
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200 - 300 Employee
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Language and Sales Trainer
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Jun 2016 - Aug 2022
Language, Culture, and Sales Skill development specialist, providing training, feedback, and assistance to applicants and employees with the purpose of breaking language and cultural barriers to create a better agent-customer interaction.Also in charge of content creation for projects such as Amazon, Best Buy, Dunkin' Brands, Intercontinental Hotel Group, Living Spaces, MLB, Pitney Bowes, Samsung, and others. With a Focus on the development of language, cultural, and soft skills based on the products so agents have a more reliable set of skills to perform. Show less
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Tech Support Agent
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Jun 2016 - Jun 2018
Responsible for technical service support to internal andexternal clients including fielding and resolving technical service issues with end customers, providing troubleshooting support and identifying solutions to support employees, customers, and distributors. Worked on both Customer Service and Technical Support, as an agent, floor support, and interim supervisor.
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Ministerio de Educación Superior, Ciencia y Tecnología (MESCyT)
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Dominican Republic
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Government Administration
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100 - 200 Employee
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English Inmersion Teacher
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Jan 2015 - Jun 2019
Planning, preparing and delivering lessons, preparing teaching materials, helping students improve their listening, speaking, reading, and writing skills via individual and group sessions, checking and assessing students' work, and organizing and running specialist courses, under an only English environment during Night Shift. Planning, preparing and delivering lessons, preparing teaching materials, helping students improve their listening, speaking, reading, and writing skills via individual and group sessions, checking and assessing students' work, and organizing and running specialist courses, under an only English environment during Night Shift.
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Language Solutions Team
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United States
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Translation and Localization
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1 - 100 Employee
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English Teacher & Appointments Manager
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Mar 2015 - 2018
Matching and assigning teachers to clients-students based on needs, availability, price, and goals. For translations, transcription, proofreading, and English Classes. Matching and assigning teachers to clients-students based on needs, availability, price, and goals. For translations, transcription, proofreading, and English Classes.
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Instituto Tecnológico de Santo Domingo
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Dominican Republic
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Higher Education
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400 - 500 Employee
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English Inmersion Teacher
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Jan 2015 - Dec 2016
Planning, preparing and delivering lessons, preparing teaching materials, helping students improve their listening, speaking, reading, and writing skills via individual and group sessions, checking and assessing students' work, and organizing and running specialist courses, under an only English environment during morning Shift. Planning, preparing and delivering lessons, preparing teaching materials, helping students improve their listening, speaking, reading, and writing skills via individual and group sessions, checking and assessing students' work, and organizing and running specialist courses, under an only English environment during morning Shift.
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Alorica
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Product Support Agent
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May 2013 - Jun 2014
Providing Product Warranty Support to Price Fister (Black & Decker) customers, troubleshooting faucets, showers, and other kitchen and lavatory devices to identify what type of support was needed. Also in charge of sending device parts and replacements to qualifying customer. Providing Product Warranty Support to Price Fister (Black & Decker) customers, troubleshooting faucets, showers, and other kitchen and lavatory devices to identify what type of support was needed. Also in charge of sending device parts and replacements to qualifying customer.
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Education
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2015 - 2018
Instituto Tecnológico de Santo Domingo
Engineer’s Degree, Industrial Engineer -
2019 - 2019
Instituto Nacional de Formación Técnico Profesional - Infotep
Excel Avanzado, Business/Office Automation/Technology/Data Entry -
2014 - 2014
Utah State University
Certified English Speaker, English Language, Literature, and General Culture -
2013 - 2014
Centro De Capacitación & Entrenamiento Profesor Juan Bosch
Certified Bilingual Speaker, English Language and Literature, General -
2012 - 2014
Universidad Autónoma de Santo Domingo
Engineer’s Degree, Industrial Engineering
Community
