Experience

Cask LATAM
• Brazil
• Technology, Information and Internet
• 1 - 100 Employee
• Delivery Manager

  • Jul 2023 - Present


GWCloud

• Brazil
• Information Services
• 1 - 100 Employee

• • May 2022 - Jun 2023

• • Apr 2021 - May 2022

  Responsible for manager the ServiceNow and OutSystem delivery team.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• ServiceNow Architect

  • Sep 2020 - Apr 2021

  Responsible for technical leadership and conducting the ServiceNow implementation project as an Enterprise Service Management tool for Petrobras. Project team composed of more than 25 people (Developers and Functional) and Ági methodology, where 6 development cells work continuously to deliver a portfolio of more than 44 different products that will be deployed on the ServiceNow platform. Responsible for technical leadership and conducting the ServiceNow implementation project as an Enterprise Service Management tool for Petrobras. Project team composed of more than 25 people (Developers and Functional) and Ági methodology, where 6 development cells work continuously to deliver a portfolio of more than 44 different products that will be deployed on the ServiceNow platform.



DXC Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• ServiceNow Senior Consultant

  • Dec 2019 - Sep 2020

  Responsible for the leadership of the technical team responsible for OnGoing and Implementation of ServiceNow platform projects in DXC Customers. Also responsible for the fundamental and ITSM training of new technicians to compose the team. I was also assigned to support the sales team in interacting with new customers by designing solutions, making demos, building technical proposals and supporting the construction of commercial proposals. Responsible for the leadership of the technical team responsible for OnGoing and Implementation of ServiceNow platform projects in DXC Customers. Also responsible for the fundamental and ITSM training of new technicians to compose the team. I was also assigned to support the sales team in interacting with new customers by designing solutions, making demos, building technical proposals and supporting the construction of commercial proposals.



Rede Globo

• Brazil
• 1 - 100 Employee

• • Aug 2018 - Nov 2019

  Responsible for defining the catalog of business services in the areas of IT support and TV Systems support. Responsible for funding cataloged services (CAPEX and OPEX). Definition of the showback and chageback model of the services and implementation in a unified tool for customer consultation. Co-responsible for IT ITSM and TV Systems tools, acting more as a consultant. Performance in the area manager's vacation and absences coverage.

• • Mar 2017 - Jul 2018

  Responsible for the operation processes of the support areas (ITIL) and continuous interface with the managers of the area in the implementation of new models and model of continuous improvement of the processes. Responsible for the management of the ITSM systems in the ITN and Engineering (TV systems) support and operation areas, as well as the performance indicators and controls of the service, material and parts suppliers (Oracle EBS integration) that exist in the tool . Secondary responsibility for the annual budget of the Engineering support area. Leadership in the interface with IT and Engineering Operation and Support managers to capture new needs and pains and to develop systemic or procedural solutions to solve them. Show less

• • Jan 2016 - Feb 2017

  Responsible for the management of the ITSM system in the areas of support and operation of Engineering (TV systems) ServiceNow. Co-responsible for mapping the TV Globo Technological Park, creating the prioritization model and defining the need for investment to deal with obsolescence in subsequent years. Responsible for the asset management team (composed of 3 people) that took care of maintaining the asset inventory. Secondary responsible for the Operational Governance team that monitors the day-to-day operation of the ITIL processes and ensures compliance with the defined policies and standards. Show less

• • Sep 2014 - Dec 2015

  Responsible for mapping the TV Globo Technological Park, creating the prioritization model and defining the investment need for treatment of obsolescence in subsequent years. Responsible for the performance indicators of the TV systems support team. Responsible for the asset management team (composed of 3 people). Responsible for the definition and implementation of the new processes for the TV systems support team (based on the ITIL framework). Responsible for market research and proof of concepts for new ITSM systems (ServiceNow) that would support the operation of the new ITIL processes in the area of support for TV systems. Show less

• • May 2013 - Aug 2014

  I was responsible for the performance indicators of the support team for content production systems for TV. Responsible for the asset management team that guaranteed the correct registration of the more 55 thousand assets in the TV systems park, also responsible for the mapping and implementation of the asset management process and manager of the asset management team (composed of 3 technicians from field). Responsible for managing the ticket system (Maximo from IBM) that was used to support the support processes for the production of TV content and interface with system support teams. Show less

• Electronics technician

  • May 2008 - Mar 2012

  I worked in the support team responsible for repairing defective equipment, performing preventive and predictive maintenance and assembling and configuring external systems to cover journalism or sport events. I also worked in the Evaluation of new Equipment and Systems and in supporting the implementation of new systems. I worked in the support team responsible for repairing defective equipment, performing preventive and predictive maintenance and assembling and configuring external systems to cover journalism or sport events. I also worked in the Evaluation of new Equipment and Systems and in supporting the implementation of new systems.