General Manager

• May 2022 - Present

In addition to GSM duties & responsibilities.- Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met.- Work with all dealership departments to ensure efficiency and maximize profitability.- Assist with the creation of affordable advertising campaigns and programs to increase sale and brand visibility for the car dealership.- Attend manager meetings and establish good working relationships with owners, managers, and dealership staff to establish sales processes and recommend daily unit sales.- Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss while maintaining vehicle inventory that meets the needs of the local market.- Review monthly, quarterly, and annual financial statements for accuracy and completion before sharing with upper dealership management. Show less

General Sales Manager

• Jan 2021 - Present

-Work with manufacturer reps implementing and achieving manufacturer targets and processes.-Daily use of PBS, Dealer Track and many other dealer based programs.-Hire, train and monitor automotive sales employees and process and monitor commission sheets and payroll.-Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval.-Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system.-New vehicle ordering; selecting colour, model and equipment based inventory needs.-Direct staffing, performance evaluation and training for effective functioning of sales and service programs.-Responsible for purchasing, appraising and managing inventory.-Hold scheduled sales training and meetings to plan and implement automotive sales objectives.-Respond to customer complaints and ensure highest level of customer satisfaction.-Run Social Media account for the dealership. Maximizing online impressions. Show less

Sales Manager

• Mar 2019 - Jan 2021

Business Owner

• Nov 2013 - Present

Provide hand made fruit gift baskets along with Edible to Go items such as chocolate covered fruit, fruit smoothies, parfaits and fruit salad Responsible for managing labor, cost of goods, and high volume holiday operations. Created and implemented training manuals, employment documentation and various other operational guidelines for employees. Provide hand made fruit gift baskets along with Edible to Go items such as chocolate covered fruit, fruit smoothies, parfaits and fruit salad Responsible for managing labor, cost of goods, and high volume holiday operations. Created and implemented training manuals, employment documentation and various other operational guidelines for employees.

Sales Manager

• Nov 2017 - Feb 2019

-Hire, train and monitor automotive sales employees and process and monitor commission sheets and payroll. -Support salesmen to set realistic and aggressive monthly targets and support deal closure and approval. -Monitor departmental customer satisfaction ratings and ensure potential buyer follow up to develop, execute and supervise sales control system. -Recommend colour, model and equipment based inventory needs. -Direct staffing, performance evaluation and training for effective functioning of sales and service programs. -Review and monitor customer preference and operational records to focus automotive sales efforts. -Consult with department heads for advertising services and securing equipment and customer information. -Discuss with prospects on equipment needs and advise on type of automotive equipment to buy. -Handle retail related concerns and coordinate with salespeople to close vehicle purchase deals. -Responsible for purchasing, appraising and managing inventory. -Forecast annual dealership sales by estimating total vehicle sales and operating profits and new and used sales department expenses. -Hold scheduled sales training and meetings to plan and implement automotive sales objectives. -Respond to customer complaints and ensure highest level of customer satisfaction. Show less

Group Consultant

• Mar 2017 - Nov 2017

RBC Group Advantage is a comprehensive Financial Wellness program that delivers key components to take care of a company’s employees’ overall financial needs. From retirement savings and investments to everyday banking, our experienced advisors will provide advice to put your employees on the path to financial wellness.I work with companies to enhance employee benefits programs & financial wellness, supporting the retention & attraction of employees, through Investment Savings plans, everyday banking and mortgage relocation plans. Bank at work is a convenient delivery of financial advice for time strapped individual at their place of work. Show less

Banking Advisor

• Oct 2014 - Mar 2017

-Driving an exceptional client experience with expertise across credit, investments and everyday banking (including BDA)-Growing and deepen relationships by meeting client’s immediate needs and discovering additional advice and solution opportunities-Proactively and diligently enable clients to digitally self-serve and buy-Proactively resolve client concerns/problems at first point of contact and continuously strive to prevent problems-Regularly introduce partners and specialists to deepen client relationships and meet clients financial needs Show less

Finance Manager/Product Advisor

• May 2010 - Apr 2014

-Worked as a Financial Services Manager, which includes working with various financial institutions. -Working prime and sub-prime applications. -Proficient with Dealer track. -New and used car sales. -Provided excellent customer service with 90%+ customer survey score. -Helped launch Scion car brand in Red Deer which included organizing grass roots events, doing co-op claims with Scion Canada and helping with marketing. -Assisted in vehicle appraisal, arranging vehicle delivery and used vehicle purchasing. Show less

Sales Representative

• Nov 2006 - Jun 2010

-Providing excellent customer service -Sales (consistently achieving sales targets and being a sales leader) -Being a store leader (lead by example) -Achieving personal and store targets -Store maintenance (sweeping, moping, dusting, stocking) -Providing excellent customer service -Sales (consistently achieving sales targets and being a sales leader) -Being a store leader (lead by example) -Achieving personal and store targets -Store maintenance (sweeping, moping, dusting, stocking)