IT Engineer

• Oct 2016 - Present

• Install and support LANs, WANs, network segments, Internet, and intranet systems. • Install and maintain network hardware and software. • Analyze and isolate issues. • Monitor networks to ensure security and availability to specific users. • Evaluate and modify system's performance. • Identify user needs. • Determine network and system requirements. • Maintain integrity of the network, server deployment, and security. • Ensure network connectivity throughout a company's LAN/WAN infrastructure is on with technical considerations. • Design and deploy networks. • Perform network address assignment. • Assign routing protocols and routing table configuration. • Assign configuration of authentication and authorization of directory services. • Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. • Maintain network servers such as file servers, intrusion detection systems. • Administer servers, desktop computers, printers, routers, switches, firewalls, software deployment, security updates and patches. • Install computer networks such as local area networks (LANs), wide area networks (WANs). • Install server hardware and software infrastructure. • Set up user accounts and passwords. • Monitor network usage and security. • Manage email, spam, and virus protection. • Ensure networks are running smoothly. • Retrieve forgotten passwords. • Keep internal networks running smoothly. • Support administration of servers and server clusters. • Document network and computing infrastructure. • Install and maintain network services, equipment, and various devices. Show less

• Jan 2011 - May 2016

•Create and manage project plans for the Global IT projects/programs •Manage and coordinate project/program budgets, forecasts, tasks, schedules, risks, change management, and status to support effective decisions and project reporting to stakeholders and steering committees for typical project/program and teams greater than 10 people •Manage and coordinate interdependencies between project and program work streams •Manage relationships with senior business stakeholders to ensure the effective capturing of business requirements and commitment to project/program objectives. •Drive effective risk and issue management, ensuring processes are in place and effectively used; ensure problems are resolved and escalate as appropriate •Own project/program improvement plans •Manage changes to project / program scope, ensure that all impacts and changes are approved and appropriately communicated to stakeholders and steering committees •Develop and facilitate sustained service transition plans including controlled hand-over into support and maintenance •Ensure expected benefits realization is consistent with project deliverables and clearly understood by stakeholders and project/program teams Show less

• Jun 2007 - Jan 2011

- In charge of the data center operations.- Implemented disaster recovery and business continuity plans.- Managing the services delivery and SLAs of IT support partners.- Implementing and using if applicable company-wide shared IT services.- Initiate and manage the IT projects to implement the goals and measures defined.- Come up with creative ideas for operation improvements and new solutions.- Coordinate with IT team regarding running projects and tasks.- Planning for new projects in coordination with management. Show less

System Administrator

• Jul 2005 - Apr 2007

- Responsible for data center administration and operation - Resource management for users accounts and all hardware - Maintained and administered the NSN domain and exchange server - In charge in the administration of the PBX, access control system, and print services - Responsible for data center administration and operation - Resource management for users accounts and all hardware - Maintained and administered the NSN domain and exchange server - In charge in the administration of the PBX, access control system, and print services