Experience

DPO INTERNATIONAL

• Malaysia
• Food and Beverage Services
• 100 - 200 Employee

• Customer Service Executive

  • May 2020 - Present

  Job Responsibilities- Reporting to Country Mamager of Distribution and Warehousing as customer service support team for sales team.-To prepare SO, DO, PO based on sales request on timely.-To check stock availability from AX and physical stock from warehouse before arrange for delivery to customer.-To confirm with CCT on any payment issue before arrange for delivery to customer.-To follow-up with customer to confirm stock received in order.-To handle DR for shipment arrival if there is any issue. Report to Shipping team.-To perform stock count exercise in warehouse.-Get quote for transportation -Stock delivery arrangements to local and out stations



Scholastic Asia

• Malaysia
• Book and Periodical Publishing
• 1 - 100 Employee

• Procurement Assistant

  • May 2017 - Apr 2020

  -Get the Quote from the vendor, Budgeting for the cheaper printing cost, -PO creation for all the inventory / non-inventory follow up with the PO approval, before release the PO to vendor. -Follow up for the printing lead time, make sure the book will be sent into warehouse in JIT, -Stock control in the warehouse, to avoid out of stock for the titles in our warehouse. -Liaise with the forwarder for the vessel arrangement. Handling for the shipment document, quotation, dropship from local to other country, cargo pickup /arrangement, send in port, payment for the shipment.-Check for PO status, pass the invoice to finance to make payment. -Stock ordering from US, order via Oracle / OTC system -Request invoice and CN from US, if any shipment defect/shortage. -Item creation in the system



BENKEL INTERNATIONAL PTE LTD

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Officer

  • Jun 2017 - Oct 2017

  -Handle full set of shipping documents. -Handle day to day operations and transactions in the forwarding area. -Arrange booking for customer, shipping document, e.g shipping orders, shipping noted, B/L , insurance, Form D and etc. -Ensure timely dispatch of shipping document for shipper. -Follow up with the shipping doc with forwarderResponsible for timely invoicing, insurance of credit noted, internal expenses report and monthly end closing. -Handle full set of shipping documents. -Handle day to day operations and transactions in the forwarding area. -Arrange booking for customer, shipping document, e.g shipping orders, shipping noted, B/L , insurance, Form D and etc. -Ensure timely dispatch of shipping document for shipper. -Follow up with the shipping doc with forwarderResponsible for timely invoicing, insurance of credit noted, internal expenses report and monthly end closing.



Swatch Group

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Logistics Officer

  • Jun 2013 - Jun 2015

  -Responsible for Sales Support Functions in the area of order processing, preparation and monitor sales invoices and order, stock return credit note from retail and delivery orders for consumer. -Ensure all the delivery duty been delivery, order duty signed & acknowledge receipt. Arrangement for the stock delivery A&P. -Process all outlets sales report & invoice, under SAP system. -Coordinate with retail & sales on stock issue. Assisting in incoming shipment / export stock. -Due with HQ for stock receiving from shipment, to ensure all the stock receives complete before send to retail.-Monthly stock take, monthly closing of the Goods, Stock reconciliation of store each month.



Marine Discovery Holidays Sdn Bhd

• Operation

  • Nov 2011 - May 2013

  -Plan, create, and arrangement for the tour programs and their schedule, Hotel room reservation, tour guide arrangement, meal arrangement for the whole tour group.-Quotation for each group E.g., corporate party, team building, event , Expenses. Including coach, room and meal and tour guide fees-Negotiating with hoteliers for the room rate, also with the restaurant for the group meal. Inspection to hotel & restaurant, for environment, rate, and quality of service -Renew the coach road tax, Singapore and Malaysia.-Billing, Prepare the invoice for coach rental, and statement for coach rental.