Experience

Factory LLC
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Head Of Information Technology

  • Aug 2021 - Present


OAA Orthopaedic Specialists

• United States
• Medical Practices
• 1 - 100 Employee

• IT Manager

  • Mar 2015 - Oct 2021

  250 Cetronia Rd, Allentown, PA 18104 Proven ability to provide timely and efficient technical support to 125+ onsite and remote end-users while overseeing asset management tasks including but not limited to: strategic planning, inventory, license compliance, and maintaining optimal performance of IT tools and resources. The asset management responsibilities also requires project management duties throughout the buying process from pricing to implementation. Additional responsibilities include: mentoring and managing of… Show more Proven ability to provide timely and efficient technical support to 125+ onsite and remote end-users while overseeing asset management tasks including but not limited to: strategic planning, inventory, license compliance, and maintaining optimal performance of IT tools and resources. The asset management responsibilities also requires project management duties throughout the buying process from pricing to implementation. Additional responsibilities include: mentoring and managing of junior IT staff, the onboarding of new hires to the technical process of various roles within the organization, educating staff about online best practices and security measures, and utilizing an extensive background in networking concepts (TCP/IP Routing, DNS, DHCP, LAN/WAN). Noteworthy Projects & Accomplishments: • Identified excessive costs within annual contracts and save the company $10,000+ yearly • Migrated Microsoft Exchange 2007 to Office 365 • Upgraded all corporate PCs to Windows10 • Setup VPN for remote access • Upgraded outdated 2003 servers to Windows Server 2012 R2 • Cleanup of Windows domain group policy items - reorganized users and computers & groups • Upgraded SSL Certificates • Group policy clean up • Setup fax from PC / Scan to email functionality • Attend management and clinical task force meetings to discuss IT strategy within each department • Created and electronically provided “How To” guides to help with common end-user issues

• Network Administrator

  • Jun 2014 - Mar 2015

  250 Cetronia Rd, Allentown, PA 18104 • Responsible for providing direct installation, diagnostics, and problem resolution for all workstation computers, hardware, peripheral devices, software, and network services for all employees. • Responsible for providing installation, diagnostic and problem resolution relating to network servers, cabling, interconnected facilities, printing services, data protection, and overall network topology. • Installed, modified, and made minor repairs to computer hardware and software… Show more • Responsible for providing direct installation, diagnostics, and problem resolution for all workstation computers, hardware, peripheral devices, software, and network services for all employees. • Responsible for providing installation, diagnostic and problem resolution relating to network servers, cabling, interconnected facilities, printing services, data protection, and overall network topology. • Installed, modified, and made minor repairs to computer hardware and software systems. • Provided technical assistance and training to system users. • Maintained records on work performed, analyzed data collected, and reported results including asset management to senior management. • Utilized ticketing systems for tracking requests and resolutions. • Created, maintained, and removed user network accounts when necessary. • Responsible for 300+ company owned technological assets and devices.



Above & Beyond Senior Living

• United States
• Hospitals and Health Care

• Director of IT

  • Oct 2013 - May 2014

  • Provided superior customer service and informal training • Troubleshot client and server issues • Analyzed network and wireless connectivity, printer troubleshooting, peripherals, and FTP software