Elias Ressaissi

Incident Manager at InfoCare
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Contact Information
us****@****om
(386) 825-5501
Location
Norway, NO
Languages
  • Svenska Native or bilingual proficiency
  • Engelska Full professional proficiency
  • Spanska Full professional proficiency
  • Franska Limited working proficiency
  • Arabiska Limited working proficiency
  • Norska Full professional proficiency
  • Danska Elementary proficiency

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Jan Poulsen

I had the pleasure to Work with Elias in McPhone Telefonia. Elias is a highly dedicated manager and person; he is always pushing himself and his team to give that little bit extra in order to achieve success. In all matters, Elias is a trustworthy and reliable person and I would definitely recommend him to other telemarketing business.

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Credentials

  • Avoiding Common Pitfalls in Customer Success Management
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Business Fundamentals for Customer Success Managers
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Key Account Management
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Managing a Customer Service Team
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Onboarding and Adoption Best Practices for Customer Success Management
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Project Management Simplified
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Sales: Customer Success
    LinkedIn
    Mar, 2021
    - Oct, 2024
  • Value Realization Best Practices for Customer Success Management
    LinkedIn
    Mar, 2021
    - Oct, 2024

Experience

  • InfoCare
    • Norway
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Incident Manager
      • Oct 2021 - Present

      * Monitor all Nordic Workflows* Restore IT services to normal operation as quickly as possible.* Proactively handle any deviations to nordic calls* Point of contact for all Major Incidents* Monitor the incidents to ensure that the Service Level Agreement are respected

    • IT Support Specialist
      • Nov 2015 - Oct 2021

      * Troubleshooting and resolving client specific technical & end user cases * Supervising escalation of cases* Responsible for creating and assigning support cases for support team* Help train and mentor other IT employees

  • Sunniva Group
    • Telecommunications
    • 1 - 100 Employee
    • Project Manager
      • Mar 2015 - Aug 2015

      * Supervised the Swedish sales team and ensured that monthly sales targets where achieved* Responsible for recruitment and on-boarding of new hires* Handled sales training and coaching * Supervised the Swedish sales team and ensured that monthly sales targets where achieved* Responsible for recruitment and on-boarding of new hires* Handled sales training and coaching

  • TM Partner A/S
    • Department Manager
      • Nov 2013 - Feb 2015

      *Buildt, trained and supervised the Swedish and Norwegian sales teams, and sales team leaders which resulted in 8% overachivment of monthly sales target * Supervised and managed the opening the Swedish, Norwegian and German branches offices* Handled the recruiting and on boarding of new hires* Managed the client campaign budgets in order to maximize results *Buildt, trained and supervised the Swedish and Norwegian sales teams, and sales team leaders which resulted in 8% overachivment of monthly sales target * Supervised and managed the opening the Swedish, Norwegian and German branches offices* Handled the recruiting and on boarding of new hires* Managed the client campaign budgets in order to maximize results

  • McPHONE Telemarketing A/S
    • Sales Account Manager
      • Apr 2011 - Aug 2012

      * Helped businesses in Sweden and Norway to increase their sales by 10 % per month* Managed and trained sales and sales support staff* Drove lead generation initiatives to find new business opportunities* Ensured customer satisfaction * Implemented national sales programs by developing sales action plans* Reviewed progress of sales staff throughout the company * Helped businesses in Sweden and Norway to increase their sales by 10 % per month* Managed and trained sales and sales support staff* Drove lead generation initiatives to find new business opportunities* Ensured customer satisfaction * Implemented national sales programs by developing sales action plans* Reviewed progress of sales staff throughout the company

  • Digitale Medier 1881 AS
    • Norway
    • Advertising Services
    • 1 - 100 Employee
    • Account Manager
      • Nov 2010 - Mar 2011

      * Overachieved monthly sales targets by 15% * Sold and promoted media solutions to the Swedish business market* Managed existing customer portfolio as well as new business * Responsible for online advertising and overseeing administration* Secured customer satisfaction by building strong customer relations * Overachieved monthly sales targets by 15% * Sold and promoted media solutions to the Swedish business market* Managed existing customer portfolio as well as new business * Responsible for online advertising and overseeing administration* Secured customer satisfaction by building strong customer relations

  • General Services Sector Alarm SL
    • Customer Service Agent
      • Aug 2009 - Oct 2010

      * Managed computer systems to maneuver the technicians working in the field* Contacted customers to reserve time slots for installation or service check ups of alarm systems* Ensured necessary actions were addressed by the account team* Maintained strong customer relations with existing clients* Resolved customer queries by conducting proper follow-up plans

    • Inside Sales Executive
      • Jan 2009 - Aug 2009

      * Overachieved monthly sales target by 23 %* Promoted residential security systems directly linked to SOS alarm central* Conducted marketing initiatives to boost sales of products and services* Built strong customer relations with existing client base

Education

  • Lund University
    Computer Science
    2007 - 2008
  • Lund University
    Human Geography
    2007 - 2007

Community

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