Experience

Anthem Community Council

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Customer Service Lead

  • Sep 2023 - Present

  Leads and mentors team members. Provides the highest level of customer service in person and on the phone (answering incoming calls) to our residents, guests and coworkers; interacts in a professional manner with employees, residents, their guests, and the general public as a source of information. Aids front office as needed while working with residents and non-residents, as well as handling challenging situations. Facilitates the new membership application process when Membership Services staff needs support. Provides front-line support and responses to general questions, and responds to selected incoming emails. Manages difficult visitors with a professional demeanor, and excellent listening skills while remaining calm, and offering solutions whenever possible. Performs basic reception duties while educating and enforcing policies and procedures. Registers residents and takes payments for programs, services, or other items. Performs data entry and prepares reports for management. Articulates extensive knowledge of the ACC, programs and services, policies, and procedures. Show less

• Customer Service Representative

  • Oct 2022 - Present

  Acting as the primary point of contact with the patrons, and providing the highest level of support to residents and their guests at the Community Center. Serving Anthem residents and guests by providing up to date community information, promoting programs, and overall providing exceptional customer service. Answering calls in a professional manner and responding to resident inquires. Acts as a source of information for other staff members while assisting with their training. Providing administrative support to program managers and performing other duties as needed. Show less

• Basketball Coach

  • Jun 2023 - Oct 2023

  Mentoring and developing young athletes while promoting a love for the game of basketball. Planning and leading basketball practices, teaching fundamental skills, and fostering a positive and supportive team environment. Focusing on improving players' basketball abilities while also instilling important life skills such as teamwork, sportsmanship, and discipline.



EvoAthlete S&C

• United States
• Sports Teams and Clubs

• Basketball Coach

  • Aug 2023 - Present

  Mentoring and developing young athletes while promoting a love for the game of basketball. Planning and leading basketball practices, teaching fundamental skills, and fostering a positive and supportive team environment. Focusing on improving players' basketball abilities while also instilling important life skills such as teamwork, sportsmanship, and discipline. Mentoring and developing young athletes while promoting a love for the game of basketball. Planning and leading basketball practices, teaching fundamental skills, and fostering a positive and supportive team environment. Focusing on improving players' basketball abilities while also instilling important life skills such as teamwork, sportsmanship, and discipline.



Tommy Hilfiger

• Netherlands
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Aug 2021 - Jun 2022

  Providing exceptional customer service and driving sales in the retail store. Assisting customers with their shopping needs, promoting products, and ensuring an outstanding shopping experience. Utilizing strong interpersonal skills and in-depth knowledge of the brand and merchandise in order to contribute to achieving sales targets and fostering long-term customer relationships. Providing exceptional customer service and driving sales in the retail store. Assisting customers with their shopping needs, promoting products, and ensuring an outstanding shopping experience. Utilizing strong interpersonal skills and in-depth knowledge of the brand and merchandise in order to contribute to achieving sales targets and fostering long-term customer relationships.