Elias Kassahun
Guest Services Agent at Ottawa Marriott Hotel- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Tigrinya Native or bilingual proficiency
-
Amharic Native or bilingual proficiency
-
English Full professional proficiency
Topline Score
Bio
Menbere Assefa
I recommend Elias, He has potential experience in holding responsibilities and performing his commitment properly and effectively.
Menbere Assefa
I recommend Elias, He has potential experience in holding responsibilities and performing his commitment properly and effectively.
Menbere Assefa
I recommend Elias, He has potential experience in holding responsibilities and performing his commitment properly and effectively.
Menbere Assefa
I recommend Elias, He has potential experience in holding responsibilities and performing his commitment properly and effectively.
Credentials
-
Fundamentals of Child Protection and Best Interest Determination ( BID )
UNHCR, the UN Refugee Agency -
Youth Career Initiative ( YCI )
Sheraton Addis, A Luxury Collection Hotel
Experience
-
Ottawa Marriott Hotel
-
Canada
-
Hospitality
-
1 - 100 Employee
-
Guest Services Agent
-
Jul 2014 - Present
• Import data from MARHSA to PMS to make sure bookings are readily available for check in • Make reservation as per guest request and send out confirmation • Process check-ins and check-outs • Meet and exceed guests’ exceptions and requirements • Ensuring proper payment is established and proper rates are applied • Room controller: ensure all daily requests are met and set up, ensure all guaranteed rooms are blocked and reservations are properly set up for the day • Setting up initiative programs for VIP guests, children and honored guests • Taking care of all task related to Marriott Mobile App • Handle guest complaints and resolve all guest problems using Guest Response Program • Enroll guests to Marriott Bonvoy program and make them loyal to the Marriott brand • Answer large volume of incoming phone calls • Provide training to new GSA recruits Show less
-
-
-
Holiday Inn & Suites, Ottawa Downtown
-
Ottawa, Ontario
-
Night Manager/ Auditor
-
Oct 2013 - Jun 2014
• Innovated the Night Audit position by implementing new credit card balancing procedures to increase efficiency and productivity • Created, improved and structured all the Night Audit policies and procedures • Created and amended Night Audit task sheets periodically to further enhance and improve the position • Worked as a front desk agent/Night Auditor dealing directly with guest services such as check-ins and check-outs, wake-up calls, reservations, etc. • Performed auditing duties such as balancing and fixing credit cards, taxes, and miscellaneous errors throughout all areas of the hotel • Corrected guest registration errors and generated/fixed banquet, rebate, and revenue reports using Microsoft Excel Show less
-
-
-
IOM - UN Migration
-
Switzerland
-
International Affairs
-
700 & Above Employee
-
Operations Officer
-
Jan 2013 - Mar 2013
•Worked with IOM offices and partners regarding itineraries, arrivals and cancellation •Acted on inquiries received from sponsors, service providers and government bodies •Kept records of data and managed database for movements. •Prepared transportation loan document for travel of refugees and non-refugee cases •Computed travel cost and assessed refugees need •Performed effectively as movement team to support the head of office •Assisted IOM offices in maintaining the movement guidelines established with Citizenship and Immigration Canada ( CIC ) Show less
-
-
-
IOM - UN Migration
-
Switzerland
-
International Affairs
-
700 & Above Employee
-
Operations Officer
-
2009 - 2012
•Assisted in developing projects related to refugees settlement processing programs •Updated and maintained ITC database and generate instance reports •Assisted in planning and coordinating logistics required for refugee movement •Facilitated interviews, medical appointments and cultural orientation for refugees •Assisted refugees children, unaccompanied minors, elderly and women at risk •Liaised with medical department on refugee health needs •Briefed refugees and stakeholders about IOM and UNHCR codes of conduct •Briefed refugees on safety instructions and assisted them with translation •Monitored quality of service provision from vendors according to established standards Show less
-
-
-
-
Guest Service Agent
-
Jun 2006 - Apr 2009
•Communicated effectively with customers, co-workers, and supervisors •Demonstrated teamwork spirit by cooperating and assisting at the front desk as needed •Maximized guest service by exhibiting strong knowledge of the hotel's facilities •Effectively made and altered reservations with hotel’s Property Management System •Promptly checked guests -in or -out, with high attention to details and accuracy •Demonstrated proficiency in the use of switchboard equipment and the PMS •Responded to customer questions regarding hotel, in-house facilities, and local events •Provided courteous, prompt, and accurate inter-hotel communications to staff and customers •Ensured customer needs are met and followed up on in a timely fashion Show less
-
-
Education
-
2000 - 2004
Unity University College
Bachelor of Science (BSc), Management Information Systems, General
Community
