Import Department

• Oct 2019 - Present

Import Assistant

• May 2019 - Sep 2019

Quality and Service Officer

• Apr 2018 - Apr 2019

Setup of BSC for residents feedback. Handling of inbound and outbound calls from residents. Attending to walk in residents. Receive, Follow Up and Closure of feedback from residents, HDB, Town Council etc. Work closely with Consultants, HDB, Contractors and Residents from time to time. Arranging of manpower deployment from time to time. Prepare and Submission of any required reports from HDB. Attending Joint inspection and Handover inspections. Frequent site audits. Requisition of materials, stationary and pantry resources as and when required. Filing, scanning and printing of documents. Prepare Petty cash claim, workers tranportation claim. Show less

Customer Relations Officer

• Feb 2017 - Mar 2018

Setup of Building Service Centre (BSC). Handles daily inbound and outbound calls. Coordinates and arranges rectification works schedule to carry out in resident unit. Maintain daily cleanliness in the office. Ensure sufficient stationery and materials on site. Prepare proper documentation for keys handing over to Housing Development Board(HDB). Submits weekly and monthly report to HDB. Setup of Building Service Centre (BSC). Handles daily inbound and outbound calls. Coordinates and arranges rectification works schedule to carry out in resident unit. Maintain daily cleanliness in the office. Ensure sufficient stationery and materials on site. Prepare proper documentation for keys handing over to Housing Development Board(HDB). Submits weekly and monthly report to HDB.

Public Relations Officer

• Aug 2015 - Feb 2017

Setup temporary Information Centre. Handled daily inbound and outbound calls from residents. Planned 3 blocks of upgrading schedule in the precinct. Monitored and arranged rectification works in resident unit. Collected payments from residents and issued receipts to them. Ensured daily cleanliness in the site office. Maintained sufficient stationery and materials on site. Submission of weekly and monthly HDB reports. Coordinated monthly HDB meeting. Setup temporary Information Centre. Handled daily inbound and outbound calls from residents. Planned 3 blocks of upgrading schedule in the precinct. Monitored and arranged rectification works in resident unit. Collected payments from residents and issued receipts to them. Ensured daily cleanliness in the site office. Maintained sufficient stationery and materials on site. Submission of weekly and monthly HDB reports. Coordinated monthly HDB meeting.

Assistant Public Relation Officer

• Feb 2012 - Jan 2013

Handled residents inbound and outbound calls in the Information Centre. Coordinated and monitored rectification works progress in resident unit. Planned 7 blocks of upgrading schedule in the precinct. Collected payments from residents and issued receipts to them. Ensured sufficient stationery and materials on site. Submitted weekly and monthly reports to HDB. Handled residents inbound and outbound calls in the Information Centre. Coordinated and monitored rectification works progress in resident unit. Planned 7 blocks of upgrading schedule in the precinct. Collected payments from residents and issued receipts to them. Ensured sufficient stationery and materials on site. Submitted weekly and monthly reports to HDB.

Customer Service Officer

• Mar 2010 - Feb 2012

Worked as a team to uphold the name of the company. Handled inbound and outbound calls from clients. Booked appointment according to clients availability. Collected payments from clients and issued receipts to them. Ensured tidiness over the counter. Monthly stock-take. Ensured sufficient products available in the centre. Coordinated in yearly audit in the centre. Worked as a team to uphold the name of the company. Handled inbound and outbound calls from clients. Booked appointment according to clients availability. Collected payments from clients and issued receipts to them. Ensured tidiness over the counter. Monthly stock-take. Ensured sufficient products available in the centre. Coordinated in yearly audit in the centre.