Eliana Ortiz
Customer Support Administrator at First Beat Media Inc.- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Buenos Aires, Buenos Aires Province, Argentina, AR
Languages
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Inglés Native or bilingual proficiency
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Español Native or bilingual proficiency
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Credentials
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First Certificate in English (FCE)
University of CambridgeAug, 2019- Nov, 2024
Experience
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First Beat Media Inc.
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Technology, Information and Internet
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100 - 200 Employee
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Customer Support Administrator
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May 2022 - Present
Performed tasks:- Supervise the activities carried out by the customer service team on different platforms.- Write reports and statistics related to call center agents and their daily workflow.- Provide feedback to agents on their performance.- Train new team members.
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Customer Support Representative
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Mar 2021 - May 2022
- Reception and management of emails, live chats and support tickets. - Review and moderation of content posted on the different platforms supported by the company
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Education
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2022 - 2025
Digital House
Certified Tech Developer, Coding -
2012 - 2017
Instituto Santa Rosa de Lima
Bachillerato, Ciencias naturales
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