Exhibitor Services Coordinator

• Jan 2022 - Present

Assisting the SPJA on their flagship show Anime Expo by playing a key role in the management of department services and staff that pertain to vendors and artists in the Exhibit Hall and Artist Alley. My role is responsible for managing all customer service after the sale for event exhibitors and artists; as well as serve as internal team support. Assisting the SPJA on their flagship show Anime Expo by playing a key role in the management of department services and staff that pertain to vendors and artists in the Exhibit Hall and Artist Alley. My role is responsible for managing all customer service after the sale for event exhibitors and artists; as well as serve as internal team support.

Business Owner

• Jul 2019 - Present

Administrative Generalist

• Feb 2018 - Present

Autographs Coordinator

• May 2018 - Jul 2019

Managed the Industry Autograph application process. Partnered with the Division Managers of Cosplay and Activations to manage communications and workflow, along with understanding the Autographs department objectives. Collaborated with other departments as needed to assist with Industry and Guest of Honor scheduling. Oversaw a department of about 30 volunteers during the Anime Expo event. Worked with Volunteer Resources to appropriately onboard for the department. Effectively communicated and trained volunteers to adhere to SPJA policies and procedures

Ecommerce Sales & Marketing Specialist

• Aug 2017 - Feb 2018

Executive Administrative Assistant

• Feb 2013 - Aug 2017

Advise and provided support to an executive Prepare Vessel manifest for incoming cargo to be fumigated Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution Open, sort, and distribute incoming correspondence, including faxes and email, accounts receivable. Implemented a new tracking database using Smartsheets Directed the revamp of the Human resources Department. Advise and provided support to an executive Prepare Vessel manifest for incoming cargo to be fumigated Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution Open, sort, and distribute incoming correspondence, including faxes and email, accounts receivable. Implemented a new tracking database using Smartsheets Directed the revamp of the Human resources Department.

E Commerce Project Manager

• Nov 2016 - Jul 2017

Managed e-commerce functions including, but not limited to, optimizing conversion, supporting acquisition and lead gen efforts, updating site content, managing pages and products, maintaining inventory levels, and overseeing user flow/customer experience Established the digital customer experience including, but not limited to, supporting order lookup and customer service inquiries, coordinating transactional and relationship emails, providing FAQs, overseeing digital properties and managing all post transactional activities

Social Media Marketing Intern

• Aug 2016 - Nov 2016

Assisting in Coordinating various marketing methods including, Networking, Internet, Social Media, and development of new methods of marketing Website and social media optimization,Keyword analysis Monitor and post on blogs/ Online outreach and promotion using Facebook, Twitter, and more using Hootsuite & Viraltag Created a new marketing strategy to target Spanish Speakers and handled the Spanish Translations. Assisting in Coordinating various marketing methods including, Networking, Internet, Social Media, and development of new methods of marketing Website and social media optimization,Keyword analysis Monitor and post on blogs/ Online outreach and promotion using Facebook, Twitter, and more using Hootsuite & Viraltag Created a new marketing strategy to target Spanish Speakers and handled the Spanish Translations.

E Commerce Marketing Manager

• Aug 2016 - Nov 2016

Managed and oversaw Ecommerce Digital marketing initiatives Implemented a new brand marketing strategy for the launch of new website. Created brand awareness using social media accounts. Managed and oversaw Ecommerce Digital marketing initiatives Implemented a new brand marketing strategy for the launch of new website. Created brand awareness using social media accounts.

Executive Administrative Assistant

• Feb 2012 - Aug 2013

Performed daily account management and of pay per click accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software Updated Quickbooks for both Hyper Target Marketing & Aunties Fry Bread Gourmet Truck Performed daily account management and of pay per click accounts on Google AdWords, Yahoo, Bing and other search platforms for a variety of clients Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software Updated Quickbooks for both Hyper Target Marketing & Aunties Fry Bread Gourmet Truck

Transportation Manager

• Jul 2007 - Dec 2012

Administered operation policies and standards to insure the compliance with federal and state laws - Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations. - Manage activities related to dispatching, routing, and tracking transportation vehicles. Administered operation policies and standards to insure the compliance with federal and state laws - Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations. - Manage activities related to dispatching, routing, and tracking transportation vehicles.