Experience

PSE-Pour un Sourire d'enfant

• France
• Philanthropic Fundraising Services
• 200 - 300 Employee

• Human Resources Specialist | Recruitment

  • Jan 2023 - Present



Hanuman Beverages

• Cambodia
• Food and Beverage Services
• 100 - 200 Employee

• Supervisor- General Administration

  • Nov 2021 - Jan 2023



Property Innovation Co., Ltd.

• Human Resources & Administration Supervisor

  • Dec 2018 - Nov 2021

  • Identified company setbacks and developed and implemented solutions.• Served as the first point of contact for virtual and onsite employee inquiries.• Tracked HR issues to resolution and escalated as needed.• Coached managers and employees on performance matters.• Completed HRIS data entry, reporting, auditing, and processed payroll requests.• Negotiated contract terms with talent and oversaw credentialing process.• Worked to promote a happy employee environment.• Distributed employee handbooks and pertinent materials.• Effectively utilized Human Resources Information Systems.• Assisted the administration team with any required duties.• Brought forth the ability to effectively multitask and prioritize.• Handled correspondence, filing systems, and calendar plans.• Composed, edited, and proofread documents.• Assisted with general Ad-hoc office duties.• Answered and screened incoming calls.• Prepared and submitted quarterly/annual payroll taxes.• Served as a dedicated Office Administrator in a fast-paced office.• Ministries document handle such:- Ministry of Labor: foreigner work permit in the system, NSSF, Cambodian Employee’s Books, Staff movement in the system- Ministry of Commerce: working with third-party partners to get open new companies’ process- Ministry of Economic and Finance: Got Property Management License etc. Show less

• HR and Administrator Officer

  • Feb 2018 - Dec 2018



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Sales Executive

  • Mar 2017 - Feb 2018

  Intercontinental Phnom PenhRegency Square, 296 Blvd, Mao Tse Toung, Phnom PenhWorking as a Sales Executive in Sales and Marketing DepartmentJob description:- Validate the potential of assigned accounts and create account plans as per IHG Hotel Business development standard operation procedures.- Grow assigned accounts so to meet fixed goals and maximum profitability.- Gather information on current and prospective clients/contracts to generate incremental business.- Involve the Business Development Manager where appropriate on sales calls and sales meeting.- Where applicable supervise, guide and train Sales Coordinators in carrying out their responsibilities.- Network within one’s portfolio of accounts to build relationship with key decision makers and other relevant staff.- Conduct client’s meetings as well as planning and coordinating site conduct tours and inspections.- Handle and manage clients’ queries or issues- Be proactive and responsible for the follow up of sales leads to enhance guests experience- Develop and maintain contract with business generators (MICE Planner, travel agents; etc.- Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (Opera. etc.) for future reference and control purpose.- Update Accounts and Contact profiles, attach Account plans, ensure “live” information for action.- Working and supervise operation team such as banquet, front office teams, and account team to insure all events/check in or check out/ billing process smoothly with the guest satisfaction.- Develop awareness and reputation on the hotel and the brand in the local community. Show less

• Corporate & Travel Agent Sales Coordinator

  • Aug 2016 - Mar 2017

  ntercontinental Phnom PenhRegency Square, 296 Blvd, Mao Tse Toung, Phnom PenhWorked as a Corporate & Travel Agency Sales Coordinator in Sales and Marketing DepartmentJob description:- Work with Manager to achieve smooth administrative operations of the Sales and Marketing Department.- Cooperates and Travel Agent, coordinates and communicates with other hotel departments as required- Supports and assists Sales and Marketing personnel and other hotel colleagues at peak periods- Reports directly to and communicates with the Director of Sales and Marketing on all pertinent matters affecting guest service.- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Sales and Marketing department- Responds to guest needs and resolves related problems where applicable- Develop awareness and reputation of the hotel and brand and assist in promoting team member involvement in community outreach efforts.- Prepare all administration documents required by the Hotel sales team- Co-ordinate all familiarizations and site inspections as required- Attend to all sales department mail and maintain a correspondence data base- Assist with direct mail campaigns- Assist with promotions and familiarization where requested- Assist with compilation of annual budgets, business plan and regular action plans as advised by Superiors- Assist with tender submissions where necessary.- Work with other colleagues and assist superiors in selling the hotel’s products and offerings- Maintain and update promotional flyers- Distributes sales leads Show less

• Concierge

  • Jul 2013 - Aug 2016

  • Fostered relationships between all departments throughout the hotel.• Remained punctual, adaptable, and flexible to best serve guests.• Responded to guest requests for special arrangements or services, such as transportation• arrangements, and reservations.• Greeted guests upon arrival and departure days.• Received and arranged special requests from guests.• Registered and processed all guests, including both incoming and outgoing guests.• Maintained a clean and pleasant front desk environment.• Always prioritized the guest experience.• Brought forth a commitment to honesty and integrity.• Remained sensitive to guest preferences, needs, and diverse backgrounds. Show less

• Doorman

  • Mar 2013 - Jul 2013

  • Demonstrated knowledge of building and parking policies.• Remained calm and attentive during busy periods.• Approached each shift with an attentive and courteous attitude.• Designed and implemented safety protocols.• Assisted residents and visitors with luggage and parking needs.• Contributed to harmonious working relationships within the building.• Ensured that vehicle and guest movement flowed in a safe and efficient manner.• Worked to exemplify courtesy and respect.• Reported unauthorized vehicles, accidents, or anything out of the ordinary to proper management.• Abided by all company policies and procedures. Show less



Dara Airport Hotel

• Cambodia
• Hospitality
• 1 - 100 Employee

• Banquet Waiter

  • Sep 2012 - Mar 2013

  • Worked well independently and with others. • Worked as a flexible server during overflow periods. • Remained adaptable, flexible, and punctual. • Served as a dedicated and enthusiastic Waitress. • Properly handled all financial transactions. • Provided customers with the proper change due. • Adhered to all company rules and guidelines. • Reported any incidences or concerns to the manager. • Worked to support other restaurant staff to ensure the highest level of service. • Brought forth strong oral and written communication skills. Show less