Experience

Cott Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Business Systems Application Administrator

  • Dec 2013 - Present

  •Managed and maintained the following business critical systems, Epicor CRM, Microsoft Dynamics CRM versions 2011-2015, UltiPro HR, Star2Star VOIP phone system, Exchange 2010, Active Directory, NAV 2015, Alfresco file share application, FTP site, QuoteWerks pricing application, SAN storage, VMware environment, ActiTime, Cannon Company printers, SonicWall VPN• Internal support for 100 plus local users and 20 plus remote users•Project Management: Led enterprise wide hardware/software installations. Oversaw major server upgrades/expansions to improve systems performance and up-time to 99% availability •Created and implemented company wide workflows and business processes•Efficient with Microsoft Server 2008, 2008 r2, 2012 and 2012 r2 datacenter•Efficient with SQL 2005, 2008, 2012 and 2014•Efficient with Microsoft Windows XP, Vista, Windows 7, 8.1 and setup test pc for windows 10•Purchase and replace end user hardware such as pc, laptops, tablets, printers and smart phone•Assist HR in Setting up new user accounts and disabled user accounts•Managed vendor relationships and contracts for the critical systems•Planned for disaster recovery and other backup contingencies, and diagnose and troubleshoot hardware, software and other network problems Show less

• Systems Specialist

  • Oct 2012 - Present

  •Responsible for planning and ensuring the effective implementation of products and services at the customer's site; Advise management on the level of effort required to perform assigned implementations. •Develop, refine, validate and ensure completion of all project work plans. Manage project communication with Cott staff and customer.•Manage projects by developing project plans within guidelines and monitoring progress on project milestones.•Conduct Implementation meetings for hardware installations, through telephone contact or on-site visits. •Generate timely and concise communications to management regarding project status and pending issues to aid in the trending and reduction in failure rates.•Build consensus among multiple groups/departments relative to project scope, task execution, and issue resolution.•Interact with project sponsors, stakeholders and various project members to ensure that specified business needs are met; responsible for the post-implementation analysis to ensure that requirements are fulfilled.•Work within the Implementations organization on assigned installations to install hardware and related systems software. Provide Systems expertise to the Implementation Team.Maintain open communications with all members of the Implementation Team and the customer. Establish and Show less



Ohio Department of Health

• United States
• Government Administration
• 700 & Above Employee

• IT Professional (Contractor)

  • Oct 2011 - Jun 2012



Netwave Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Professional

  • Mar 2011 - Jun 2012



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Corporate Service Manager

  • Feb 2006 - Jun 2008

  • Managed records, mail services, multimedia training, reprographics, clerical services and special projects • Compiled and submitted internal reports, task reports and financial reports • Supervised maintenance of office facility, including vendors, consultants and employees • Coordinated maintenance of office technology and communications room • Implemented cost-reduction strategy • Oversaw local and regional facility start up and relocation • Served as liaison with property management • Break fix and trouble shoot copiers and printers • Created emergency evacuation plan and organized drills • Provided 24-hour on-call support • Proficient in Microsoft Word, Excel and PowerPoint Show less