Experience

Onto

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Payments Administrator

  • Mar 2022 - Present

• Customer Service Executive

  • Dec 2021 - Mar 2022

  Customer service role dealing with inbound & outbound contacts for OnTo - EV hire company.



Pelican Business Services UK

• United States
• Utilities
• 1 - 100 Employee

• Business Champion

  • Dec 2019 - Dec 2021

  Working within a multi-department & international team split between the UK and Malaysia, working to deliver Project Falcon - a new billing system designed as a bespoke product for Pelican Business Services. Duties included working within an agile environment, writing process maps with Promapp and overhauling the internal knowledge base. Regular updates were given to my "home" department of customer services to keep them updated on the progress, and also for fact-finding with how future processes/new processes would impact the running of the department. Show less

• Customer Service Agent

  • Oct 2017 - Dec 2019

  Dealing with inbound/outbound customer contacts, ranging from telephone and email to livechat and postal contact. Processing card transactions, troubleshooting, liasing with Bristol Water and Wessex Water as parent companies to assist customers where necessary



Agilisys

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Agent

  • Feb 2016 - Oct 2017

  Working within the Civil Legal Advice (CLA) Team - my duties involved the handling of inbound & outbound client contacts, to asses whether they were eligible for assistance through the Legal Aid program provided by the Ministry of Justice. Working within the Civil Legal Advice (CLA) Team - my duties involved the handling of inbound & outbound client contacts, to asses whether they were eligible for assistance through the Legal Aid program provided by the Ministry of Justice.