Business Continuity Intern

• Aug 2023 - Present

Closing Support Specialist

• Dec 2021 - Sep 2022

Selected to act as support to the Funding department and act as a bridge between the Recording division and Funding division. Responsible for Uncleared Checks, Trial, and Balance post-funding. All Backend for Funded loans. Responsible for investigation of post-funded files and movement of funds within Customer loans/ Client Loans. Multitasker of previous Imagining specialist role; Training of new Imagining specialists/ Closing support specialists. Selected to act as support to the Funding department and act as a bridge between the Recording division and Funding division. Responsible for Uncleared Checks, Trial, and Balance post-funding. All Backend for Funded loans. Responsible for investigation of post-funded files and movement of funds within Customer loans/ Client Loans. Multitasker of previous Imagining specialist role; Training of new Imagining specialists/ Closing support specialists.

Imaging Specialist

• Feb 2021 - Sep 2022

Recruited to Manage daily intake of all incoming and outgoing title docs to Title Borrowers and the Client parent company. Management of all storage of Client title documents within Closing USA. – Technical Expert in Title Document Imaging, and within the RamQuest Operating System. Technical Expert in processing and out-processing all Trail Documentation and Recording Documents sent from counties within Texas. Responsible for Troubleshooting/ Investigation of issues within Title documents before and after shipping to counties. Trainer of all new Imaging Specialists hired within Closing USA. Management of key partnerships within the leadership chain and responsible for recommendations for all Recording Department issues. Responsible of information coordination between teams for all incoming Home Title files. Responsible for management of all shipping and receiving procedures. Show less

Security Operations Control Operator

• Nov 2020 - Feb 2021

Selected to be a corporate dispatcher/operator in the Security Operations Control (S.O.C.) center. To maneuver Interior patrol and Exterior patrol security officers and vehicles throughout the entire Account and 5+ States via UHF and VHF frequencies. Trained in Emergency and Non Emergency response and relay of information to First Responder/ Security personnel, to dispatch security officers to locations in Emergencies and Non-Emergency events.Additional training would include intermediate access control functions Including CCure and CCure Monitoring station. Serves as a Communication intermediary for Corporate Security and Allied Universal Account management. Camera monitoring account wide including camera audits. Maintained full accountability of all access points including doors and gates of entrances. Conducted Daily activity and irregularities reports. Show less

Security Professional

• Jan 2020 - Nov 2020

Client: Mr. CooperRecruited to patrol corporate and commercial premises to prevent and detected signs of intrusion: insured security of doors, windows and gates. Maintained full accountability of all access points including doors and gates of entrances. Conducted Daily activity and irregularities reports. Reported medical emergencies and able to respond with First Aid if required. Trained in Security Operations Control S.O.C. maneuvers of Interior patrol and Exterior patrol security officers and vehicles throughout the entire Account and 5+ States via UHF and VHF frequencies. Trained in Emergency and Non Emergency response and relay of information to First Responder personnel. Trained to dispatch security officers to locations in Emergencies and Non-Emergency events. Show less

Security Site Supervisor

• Nov 2019 - Jan 2020

Client: CyrusoneSelected to manage the daily workflow and contract adherence in the provision of security services spanning two corporate facilities and Police department dispatch center encompassing 500+ occupants. Oversaw shift work delegation focused on the maximization of efficiency and cost-effective operations. Communicated security feedback to leaders to drive enhanced physical security operations. Investigated incidents to identify root-cause and implement countermeasures. Cultivated key partnerships across all levels of the organization to drive client retention. Spearheaded the implementation of a flex scheduling increasing attendance by 25% and morale by 100% Managed multiple entry points, coordinated personnel and equipment searches, accounted for $500K worth of sensitive items and surveillance equipment.Improved training and readiness for Security Officers by focusing on constant training on a weekly basis. Managed workflow of officers during emergencies while multitasking report writing, investigating and facility access. Managed recruiting security officers and training officers to immediate level of mastery with windows/sharepoint and CCURE Programs. Managed two facilities Carrollton and Lewisville TX, As a Site Supervisor while maintaining role as a Shift Supervisor Show less

Security Shift Supervisor

• Aug 2019 - Jan 2020

Client: CyrusoneRecruited to manage the daily workflow and contract adherence in the provision of security services spanning two corporate facilities and Police department dispatch center encompassing 500+ occupants. Oversaw shift work delegation focused on the maximization of efficiency and cost-effective operations. Communicated security feedback to leaders to drive enhanced physical security operations. Investigated incidents to identify root-cause and implement countermeasures. Cultivated key partnerships across all levels of the organization to drive client retention. Spearheaded the implementation of a flex scheduling increasing attendance by 25% and morale by 100% Managed multiple entry points, coordinated personnel and equipment searches, accounted for $500K worth of sensitive items and surveillance equipment.Improved training and readiness for Security Officers by focusing on constant training on a weekly basis. Managed workflow of officers during emergencies while multitasking report writing, investigating and facility access. Managed recruiting security officers and training officers to immediate level of mastery with windows/share point and CCURE Programs. Show less

Security Shift Supervisor

• Sep 2018 - Aug 2019

Client: CyrusoneRecruited to manage the daily workflow and contract adherence in the provision of security services spanning two corporate facilities and Police department dispatch center encompassing 500+ occupants. Oversaw shift work delegation focused on the maximization of efficiency and cost-effective operations. Communicated security feedback to leaders to drive enhanced physical security operations. Investigated incidents to identify root-cause and implement countermeasures. Cultivated key partnerships across all levels of the organization to drive client retention. Spearheaded the implementation of a flex scheduling increasing attendance by 25% and morale by 100% Managed multiple entry points, coordinated personnel and equipment searches, accounted for $500K worth of sensitive items and surveillance equipment.Improved training and readiness for Security Officers by focusing on constant training on a weekly basis. Managed workflow of officers during emergencies while multitasking report writing, investigating and facility access. Managed recruiting security officers and training officers to immediate level of mastery with windows/sharepoint and CCURE Programs. Show less

Critical Facility Officer

• May 2017 - Sep 2018

Client: Bank of AmericaRecruited to patrol industrial and commercial premises to prevent and detected signs of intrusion: insured security of doors, windows and gates. Maintained full accountability of all access points including doors and gates of entrances. Wrote Daily activity and irregularities reports. Reported medical emergencies and able to respond with First Aid if required.

US Soldier

• Jan 2015 - Jul 2017

Client: US ArmyUnit: 957th Quartermaster CompanyIdentified, distributed and balanced workload and tasks among soldiers in accordance with established workflow and individual skill level. Requisitioned parts, including hazardous materials, submitted daily maintenance requests and status updates, authorized equipment use and tracked readiness levels. Insured inventory and stock records were maintained and updated as required, issued supplies from stock, coordinated with vendors and contractors to insure weekly and monthly inventory. Complied and maintained reports to stock and inventory needed. Maintained record logs for vehicles and equipment up to 5,000 +. Managed a team of 4 to 5 soldiers. Gave classes on maintenance of technical quite generators, drivers training and general maintenance to entire platoon level of 50+ soldiers from other parts of the company for use of equipment in the field. Show less

US Solider

• Jul 2008 - Dec 2014

Client: US ArmyUnit: 326th Chemical CompanyIdentified, distributed and balanced workload and tasks among soldiers in accordance with established workflow and individual skill level. Requisitioned parts, including hazardous materials, submitted daily maintenance requests and status updates, authorized equipment use and tracked readiness levels. Insured inventory and stock records were maintained and updated as required, issued supplies from stock, coordinated with vendors and contractors to insure weekly and monthly inventory. Complied and maintained reports to stock and inventory needed. Maintained record logs for vehicles and equipment up to 5,000 + Show less

LCD and mainboard test tech.

• Jan 2015 - Mar 2017

testing of Liquid crystal displays, mainboards, hard-drives and shipping and receiving of equipment to and from my department area. testing of Liquid crystal displays, mainboards, hard-drives and shipping and receiving of equipment to and from my department area.