Experience

TJ Microsystems

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Manager

  • Sep 2021 - Present

  - Technical incident resolution, customer service and support - Priority Escalation and management of complex technical issues. A final escalation point for issues and priority outages. - Managing client infrastructure - Project management – scoping requirements, scheduling, implementation and follow-up. - Training /mentoring of technical staff. - Controlling technical standards and ensuring they are maintained by engineering team. - Managing KPI's of engineering team - Technical incident resolution, customer service and support - Priority Escalation and management of complex technical issues. A final escalation point for issues and priority outages. - Managing client infrastructure - Project management – scoping requirements, scheduling, implementation and follow-up. - Training /mentoring of technical staff. - Controlling technical standards and ensuring they are maintained by engineering team. - Managing KPI's of engineering team


Viridian IT
• Australia
• Information Technology & Services
• 1 - 100 Employee
• Help Desk Manager

  • Oct 2016 - Sep 2021

Centrecom
• Malta
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Computer Technician

  • Oct 2014 - Oct 2016

Wilson Security
• Australia
• Security and Investigations
• 700 & Above Employee
• Security Officer

  • Oct 2013 - Oct 2014