Eddie L. Gray
IT Supervisor Staff Engineer at SimpliSafe- Claim this Profile
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Topline Score
Bio
Kevin Plummer, MA, CBCP, CRMP
Eddie was a people oriented associate that went the extra mile for the customer. I valued Eddie's work ethic.
Sarah Harris Detruit
Eddie is detail oriented and very professional. As a recruiter I have represented him and have heard great feedback on his behalf. Eddie is great with people and a strong manager. His energetic personality blends well with his integrity. He arived at Richmond Public Schools as the company's Help Desk Manager. His strong leadership qualities, technical knowledge, and team building skills helped to lay a solid foundation for what is now a "World Class Help Desk". Eddie is process driven with essential personality skills to get the job done. You could not ask for a better person to lead a Service desk department.
Kevin Plummer, MA, CBCP, CRMP
Eddie was a people oriented associate that went the extra mile for the customer. I valued Eddie's work ethic.
Sarah Harris Detruit
Eddie is detail oriented and very professional. As a recruiter I have represented him and have heard great feedback on his behalf. Eddie is great with people and a strong manager. His energetic personality blends well with his integrity. He arived at Richmond Public Schools as the company's Help Desk Manager. His strong leadership qualities, technical knowledge, and team building skills helped to lay a solid foundation for what is now a "World Class Help Desk". Eddie is process driven with essential personality skills to get the job done. You could not ask for a better person to lead a Service desk department.
Kevin Plummer, MA, CBCP, CRMP
Eddie was a people oriented associate that went the extra mile for the customer. I valued Eddie's work ethic.
Sarah Harris Detruit
Eddie is detail oriented and very professional. As a recruiter I have represented him and have heard great feedback on his behalf. Eddie is great with people and a strong manager. His energetic personality blends well with his integrity. He arived at Richmond Public Schools as the company's Help Desk Manager. His strong leadership qualities, technical knowledge, and team building skills helped to lay a solid foundation for what is now a "World Class Help Desk". Eddie is process driven with essential personality skills to get the job done. You could not ask for a better person to lead a Service desk department.
Kevin Plummer, MA, CBCP, CRMP
Eddie was a people oriented associate that went the extra mile for the customer. I valued Eddie's work ethic.
Sarah Harris Detruit
Eddie is detail oriented and very professional. As a recruiter I have represented him and have heard great feedback on his behalf. Eddie is great with people and a strong manager. His energetic personality blends well with his integrity. He arived at Richmond Public Schools as the company's Help Desk Manager. His strong leadership qualities, technical knowledge, and team building skills helped to lay a solid foundation for what is now a "World Class Help Desk". Eddie is process driven with essential personality skills to get the job done. You could not ask for a better person to lead a Service desk department.
Experience
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SimpliSafe
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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IT Supervisor Staff Engineer
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Jul 2023 - Present
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IT Staff Engineer
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Jun 2020 - Present
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LL Flooring
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United States
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Retail
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700 & Above Employee
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Manager, IT Service Desk
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Feb 2009 - Mar 2020
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IT Service Desk Manager
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2009 - Mar 2020
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Robert Half
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United States
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Staffing and Recruiting
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700 & Above Employee
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Service Desk Manager for Richmond Public Schools
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Jul 2008 - Feb 2009
I worked on a contract through Robert Half Technologies for Richmond Public Schools IT department. My responsibilities included creating processes, managing a small team of technicians who answer trouble calls from teachers and administrators from across the school district. I worked on a contract through Robert Half Technologies for Richmond Public Schools IT department. My responsibilities included creating processes, managing a small team of technicians who answer trouble calls from teachers and administrators from across the school district.
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Capital One
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United States
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Financial Services
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700 & Above Employee
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Project Coordinator/Information Security Analyst
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Dec 2001 - Mar 2008
Ensure network accounts and data storage meet company security standards; supervise and coordinate the active directory account termination team; serve as liaison between active directory account team and internal business communities.
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Local Area Network Analyst
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Mar 1999 - Dec 2001
Evaluated needs of the network and contributed to the design of network architecture, integration, and implementation; installed and maintained local area network hardware and software including servers, peripherals, network nodes, terminals, and wiring; established set maintenance windows with the business customers, which allowed time for the installation of hardware and software.
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Desktop Analyst
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Aug 1995 - Mar 1999
Configured, installed, and maintained desktop computers, printers and other peripherals; installed multiple desktop applications; monitored inventory control.
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Field Service Technician
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Jul 1990 - Aug 1995
Configured, installed, and maintained UNIX servers and peripherals for a varied customer base around the states of Virginia and North Carolina; established schedules for routine maintenance of these systems with the customers Configured, installed, and maintained UNIX servers and peripherals for a varied customer base around the states of Virginia and North Carolina; established schedules for routine maintenance of these systems with the customers
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Education
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2008 - 2008
Villanova University
CISSP certificatiion -
2003 - 2007
The George Washington University School of Business
Master's Certificate - Project Management -
1984 - 1985
Commonwealth College
Electronic Technology -
1983 - 1984
Hampton University
Electronic Engineering
Community
