Experience

BackPack Beginnings

• United States
• Philanthropy
• 1 - 100 Employee

• Family Market Coordinator

  • Mar 2022 - Present

  Effectively working with Program Director, Executive Director, and support staff/volunteers to coordinate new client choice Family Market Implementing administrative skills, program management, community referrals, and client based relationships Proficient knowledge of community organizations and their services in order to build long-lasting inter-agency collaborations to connect families with services outside the market. Assist with the development and implementation of SWAP (Supporting Wellness at Pantries) nutrition ranking system, in the Family Market; with the intent to provide nutritional value and sustainability Coordinate times to speak with families to determine common challenges (i.e., transportation, childcare, legal aid) and make warm referrals to community partners to address these challenges Correspond effectively and in a timely manner as it pertains to emails and phone calls from both community partners, advocates, and families Properly detail and obtain demographic information for Link2Feed upon entry of Family Market for reporting and program management Correctly and effectively enter all food and non-food inventory shopped by families in client choice market into Salesforce to ensure accuracy of all inventory Train and oversee volunteers and interns to work with families as they visit the market Assist Program Director and Warehouse Assistant with needs of other programs; quality control of donated items, properly counted inventory, and directing guests/volunteers to correct areas during volunteer shifts Constructed procedures and policies for client based program development Show less



Autism Society of North Carolina

• United States
• Individual and Family Services
• 200 - 300 Employee

• Direct Support Professional

  • Aug 2021 - Jan 2022



Lindley Habilitation Services

• United States
• Individual and Family Services
• 100 - 200 Employee

• Direct Support Professional

  • Jul 2021 - Jan 2022

  Effectively work with client and communicate with QP to ensure that clients IEP/ISP goals are being met Effectively coordinate daily tasks that would ensure client's ability to independently learn with little to no assistance Document notes for the day in Therap dashboard to ensure that client is meeting compliance goals Adequately followed intervention plans which consisted of Identifying and avoiding triggers Consistently adhere to a schedule on a day to day basis that would assist with clients needs to become self-sufficient and provide self-advocacy Show less



Workplace Options

• United States
• Mental Health Care
• 700 & Above Employee

• US Intakes Specialist

  • Feb 2021 - Jul 2021

  Research, refer, and advocate for community resources, such as food stamps, childcare, and healthcare to assist and improve a client’s well-being. Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures. Access and process information thoroughly in order to create cases via UCMS. Coordinate participant needs with other team members and leaders via Microsoft Teams and Outlook Coordinated 30 phone calls on a daily basis Research, refer, and advocate for community resources, such as food stamps, childcare, and healthcare to assist and improve a client’s well-being. Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures. Access and process information thoroughly in order to create cases via UCMS. Coordinate participant needs with other team members and leaders via Microsoft Teams and Outlook Coordinated 30 phone calls on a daily basis



North Carolina Department of Public Safety

• United States
• Public Safety
• 700 & Above Employee

• Correctional Officer

  • Jul 2020 - Feb 2021

  Effectively supervise all offender activities at medium security state facility with audio and visual surveillance. Perform walk through rounds three times every hour which ensured offenders were adhering to compliance, rules, and regulations. Respond to emergency situations with communication skills and teamwork via walkie talkie "10 codes" Transported inmates to other facilities and hospitals while wearing tactical gear and duty belt Using CRDTs "Control Restraints Defensive Tactics" to ensure that both offenders and other co-workers are safe during violent activities Perform patrol unit detail to surveillance outside perimeters and gates to ensure the safety of the public and to protect prison from contraband Community Based Policing analytical skills used in order to build relationships with offenders that would aid in their rehabilitation Show less



Blue Cross and Blue Shield

• North Carolina

• Support Specialist

  • Mar 2020 - Jul 2020

  Effectively manage Medicare benefits for patients via Amisys and Macess programs Follow basic guidelines in order to prepare faxes and SF. Flow utilization management of Medicare patients over the age of 65 Informing medical practices of any uncertainties via telephone Effectively manage Medicare benefits for patients via Amisys and Macess programs Follow basic guidelines in order to prepare faxes and SF. Flow utilization management of Medicare patients over the age of 65 Informing medical practices of any uncertainties via telephone



Bethany Medical

• United States
• Medical Practices
• 100 - 200 Employee

• Front Desk

  • Apr 2019 - Feb 2020

  Took phone calls via automated system and properly scheduled or cancelled appointments Checked in patients, verified insurances, updated chart information, and collected co-pays Effectively ensured that management was aware of all drug representatives or clientele arriving for appointments Manage patient needs with the help of clinical staff Process payments via Allscripts POS and BB&T card terminals Complete daily paperwork Proficiently train new hire employees Effectively answer patient questions in relation to billing Inform patient of any outstanding balances within the 30-90 day mark Proficient with both medical and clinical terminology Multi-tasking effectively and ability to maintain a high stress work environment Meeting quota, patient demands, as well as staying organized Medical Receptionist with experience scheduling patients with providers of various specialties Show less