Graduate Teaching Assistant

• Aug 2023 - Present

Clinical Psychology Practicum Student

• Jul 2023 - Present

Intake Coordinator

• Jan 2021 - Present

Program Aide / Resident Assistant

• Jun 2019 - Jan 2021

As the program aide within Talbott Recovery Center, maintain a safe milieu according to the program schedule, while monitoring and providing care and direction for patients with comorbid addiction and mental health issues.- Responsible for safety and well-being of all patients living within the female Young Adult Program and adult residences, overseeing 20+ patients- Act as liaison while providing assistance with resident emergencies, crisis intervention, interpersonal conflicts, medical and psychiatric emergencies, chemical relapse and family emergencies, community questions and inquiries by channeling all available resources- Support and assist in the structuring of all patient activities, assignments and tasks- Complete wellness checks of residents, apartments, rooms, safety checks and client supervision check as directed and reports directly to the Program Supervisor or appropriate contact as outlined in the clients Individual Service Plan (ISP)- Complete orientation of new clients immediately upon admission- Utilize motivational interviewing and patient-centered techniques when assisting patients all while providing an empathetic, supportive approach to all client interactions by acting as a sounding board for the individual- Employ de-escalation techniques and utilize local crisis response plan in the case of psychiatric emergencies (i.e. suicidal/homicidal ideation or threats)- Document and report according to periodicity and content during shift intervals- Oversee administration of patient medications while adhering to the distribution process outlined by physicians Show less

Assistant Project Manager

• Sep 2018 - Jun 2019

As the lead project manager in the Cox Communications internal IT infrastructure EUC, assisted senior directors in the development of innovative and new business opportunities in end user experience department. The role included: management and delivery of existing scope of projectdeployment, resource allocation, financial management, stakeholder management, and communication management.- Recognized as the first Project Manager to develop business beyond current internal IT infrastructure- Implemented over 150 stores with revenue of approximately $1 million in revenue with additional scope- Implemented IT related services and tools while overseeing Managed Services- Conducted site visits to conduct research and recommendation improvements for the employee and end-user experience- Increased customer and leadership satisfaction by 33% Show less

Project Coordinator

• Jun 2018 - Jun 2019

Maintained and monitored project plans, project schedules, work hours, budgets and expenditures for at least 18 projects.- Organized, attended, and participated in stakeholder meetings- Documented and follow-up on important actions and decisions from meeting- Created project presentations for weekly, monthly, and quarterly Executive review meetings- Maintained resource database and offered administrative support as needed- Ensured projects adhere to frameworks and all documentation is maintained appropriately for each project per contractual agreements- Ensured management of stakeholder views to create the best deployment solution- Chaired and facilitated meetings where appropriate and distributed minutes to all project team members- Identified opportunities outside of the contract for potential business revenue- Ensured that IT infrastructure aligned according to stakeholder expectation Show less

Service Desk Manager

• Sep 2017 - Jun 2018

- Directly managed and oversaw daily operations of at least 25 agents.- Directed all functions of a fast-paced office, including: hiring, onboarding, training and progress monitoring of all support staff- Directed high-level support and customer service for contracts in Georgia- Monitored data quality by performing: quality assurance checks, data trending, live performance monitoring, and collection review- Administered technological support and troubleshooting for internal service desk while reporting issues to internal Project Manager andDevelopment team utilizing JIRA Show less

Service Desk Agent (Level 1)

• Feb 2015 - Aug 2017

- Communicated information in a fast-paced customer service environment- Reviewed and processed applications for license and registration- Assisted: customers, subagents, and employees with pertinent issues on phone calls- Managed and maintained accuracy of customer’s profile within the company’s database- Conducted training for current employees and new hires- Responsible for: developing schedules, assigning and monitoring work, maintaining reference manuals, and implementing new procedures Show less

Second Editor/Newsletter Author

• Aug 2016 - Jul 2017

- Researched current topics in the field of psychology in relation to local and global comparatives - Assisted with the preparation of newsletter content and design - Ensured the accuracy of written information - Met deadlines for publishing and interviews - Researched current topics in the field of psychology in relation to local and global comparatives - Assisted with the preparation of newsletter content and design - Ensured the accuracy of written information - Met deadlines for publishing and interviews

Practicum Research Student

• Apr 2016 - Dec 2016

- Interviewed potential research study participants - Administered an array of psychological test measures - Collected, coded, and entered study information into Redcap database - Maintained IRB, Emory, and Grady efficacy practices - Interviewed potential research study participants - Administered an array of psychological test measures - Collected, coded, and entered study information into Redcap database - Maintained IRB, Emory, and Grady efficacy practices

Customer Service Manager/Cashier

• Oct 2010 - May 2013

- Promoted from cashier to customer service manager within one year - Provided routine customer service and friendly checkout experience - Promoted from cashier to customer service manager within one year - Provided routine customer service and friendly checkout experience