Experience

FeeniX Communications

• Canada
• Advertising Services

• Service Delivery Manager

  • Sep 2016 - Present



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Team Leader Service Capabilities

  • Apr 2014 - Sep 2016

  Team Leader for the Onboard Coordination team within Networked ICT Operations. This is the same role and team as before, just a title change to reflect the re-alignment with Ops. I am still primarily focussed on leadership for my direct reports and improving efficiencies and profitability within the business while also improving the customer service experience. Team Leader for the Onboard Coordination team within Networked ICT Operations. This is the same role and team as before, just a title change to reflect the re-alignment with Ops. I am still primarily focussed on leadership for my direct reports and improving efficiencies and profitability within the business while also improving the customer service experience.



Gen-i

• Canada
• Philanthropic Fundraising Services

• Coordination Manager - On-boarding

  • Jul 2013 - Apr 2014

  Manager for the D&I Coordination team within Networked ICT Products, primarily focussed on leadership for my direct reports and business optimization. Leading change using process improvement initiatives to reduce complexity and risk by simplifying and standardizing the process and systems.

• Design & Integration Coordination and Billing

  • Jun 2010 - Jul 2013

  The first two years of this role were spent managing SecureME orders, billing, escalations and general queries.The last year was primarily focussed on assisting with process improvement initiatives, documentation and engaging process partners regarding financials, workflow efficiencies, system improvements and reporting. Additional accountabilities were leadership responsibilities within the coordination team, engaging in Prod Dev discussions as a SME and general do-er of all admin things.

• Systems Specialist

  • Nov 2003 - Jun 2010

  Part of the Implementation Engineers team configuring Lanlink Managed Cisco devices, managing workflow and taking escalations.

• Systems Specialist

  • Jun 2001 - Nov 2003

  CCNA certified, Level 3 Fault helpdesk for Lanlink Managed devices in Telecom Advanced Solutions.

• Systems Specialist

  • Sep 1999 - Jun 2001

  Data Provisioning Auckland - Commissioning Team. Creating and testing virtual circuits on the Stratacom and MPLS networks.