Experience

Ascend.io

• United States
• Software Development
• 1 - 100 Employee

• Sales Engineer at Ascend.io

  • Aug 2023 - Present

  London, England, United Kingdom Ascend is the leader in Data Pipeline Automation for building the world’s most intelligent data pipelines. It’s a single platform with intelligence to detect and propagate change across your ecosystem, ensure data accuracy and quantify the cost of data products. Learn more at Ascend.io or follow us @ascend_io.



Rivery

• United States
• Software Development
• 1 - 100 Employee

• Lead Solutions Engineer

  • Jan 2023 - Aug 2023

  London, England, United Kingdom Work on strategic client projects to bring subject matter expertise to the project team and conduct vital engineering tasks to deliver client outcomes. Collaborate with the business to identify challenges and align Riverys technology to provide insights into said challenges Apply expertise and product knowledge to deliver architecture designs, developing proof of concepts and other strategic activities to grow the customer's deployment and use cases. Lead customer delivery engagements… Show more Work on strategic client projects to bring subject matter expertise to the project team and conduct vital engineering tasks to deliver client outcomes. Collaborate with the business to identify challenges and align Riverys technology to provide insights into said challenges Apply expertise and product knowledge to deliver architecture designs, developing proof of concepts and other strategic activities to grow the customer's deployment and use cases. Lead customer delivery engagements and ensure the customer's successful onboarding, training, and enablement. Daily cadence with the client's project teams for scheduling, prioritising, managing and reporting Design content for customised workshops, training, webinars and best practices sessions with customers, partners and internal teams. Identify gaps, define requirements, design solutions and engage in hands-on development for potential solutions to these gaps. Collaborate with account and customer adoption teams to highlight risks and engage appropriate cross-functional resources. Technical Skills in this role include Python Development.

• Senior Solution Architect - Partner Team

  • Aug 2022 - Jan 2023

  London, England, United Kingdom I established my role as a Senior Technical resource and was promoted to work with the Rivery Product Team to help support the team to improve the product inline with the Partner Feedback.

• Solutions Engineer - Partner Team

  • Mar 2022 - Aug 2022

  London, England, United Kingdom Provide technical, application and product support, including pricing and delivery information to representative’s salespeople, partners and customers. Field visits to Partner Offices and customer sites for relationship development, training, and driving sales. Owns and directly manages certain sales initiates to drive business directly with customers.



Gravitee.io

• Head of Customer Success

  • Jun 2021 - Mar 2022

  London, England, United Kingdom I have instantiated all post sales process from Gravitee Product Training, Customer onboarding process, Post Sales Engagement Process and setting up effective renewal and upsell strategies. Created structured CS interview processes and onboarded multiple team members - I have created repeatable processes for assuring that customer questions are answered as soon as possible and Gravitee is not seen as a supplier but part of the customers own team.



Fivetran

• United States
• Software Development
• 700 & Above Employee

• Lead Sales Engineer

  • Mar 2020 - Jun 2021

  London, England, United Kingdom Initially joined as a Senior Sales Engineer helping the EMEA Sales Team to overachieve in the FY2020-21 but was promoted to the first Lead Sales Engineer in Fivetran in early 2021, having also qualified for Presidents Club. My role is primarily bestow the benefits of the Modern Data Stack and bring home the benefits of Modern ELT over Legacy ETL. Carrying out Demos, POCs and establishing links to Product and Marketing teams to help promote the benefits of how a fully managed data integration… Show more Initially joined as a Senior Sales Engineer helping the EMEA Sales Team to overachieve in the FY2020-21 but was promoted to the first Lead Sales Engineer in Fivetran in early 2021, having also qualified for Presidents Club. My role is primarily bestow the benefits of the Modern Data Stack and bring home the benefits of Modern ELT over Legacy ETL. Carrying out Demos, POCs and establishing links to Product and Marketing teams to help promote the benefits of how a fully managed data integration service can help to remove the need for legacy processes associated with legacy ETL. Show less



Confluent

• United States
• Software Development
• 700 & Above Employee

• Systems Engineer

  • Apr 2019 - Mar 2020

  London Colney, England, United Kingdom Key technical advisor to Confluent customers as they undertake technical design and development of their end-to-end solution, be conversant with the current state and future roadmap of Kafka in open source, and be able to identify known issues and inform them of upcoming fixes or workarounds. Working closely with customers to make sure they are continually successful with the use of the Confluent Platform to ensure a happy customer. Successfully completed deals in Israel… Show more Key technical advisor to Confluent customers as they undertake technical design and development of their end-to-end solution, be conversant with the current state and future roadmap of Kafka in open source, and be able to identify known issues and inform them of upcoming fixes or workarounds. Working closely with customers to make sure they are continually successful with the use of the Confluent Platform to ensure a happy customer. Successfully completed deals in Israel, Sweden, Germany, UK and Switzerland. Show less



SnapLogic

• United States
• Software Development
• 200 - 300 Employee

• Senior Solutions Engineer / Customer Success Engineer

  • Apr 2017 - Apr 2019

  London, United Kingdom This was a hands-on, sales focused technical solution engineering position focuses on assisting prospects and customers with the technical side of the sales process. Building the region as the first Sales Engineer in EMEA. I participated in online and in-person direct customer interactions to quickly assess prospects/customer needs, demonstrate SnapLogic’s innovative solution, and support customer proof of concept/proof of value engagements, helping support to troubleshoot mission critical… Show more This was a hands-on, sales focused technical solution engineering position focuses on assisting prospects and customers with the technical side of the sales process. Building the region as the first Sales Engineer in EMEA. I participated in online and in-person direct customer interactions to quickly assess prospects/customer needs, demonstrate SnapLogic’s innovative solution, and support customer proof of concept/proof of value engagements, helping support to troubleshoot mission critical issues, documenting product enhancements and defects discovered, and communicating with the product management team. In addition, I assist in identifying opportunities to increase the efficiency and effectiveness of our customer success. I strive to innovate and break the boundaries of traditional “sales engineer” to develop a leading model for customer success. Responsibilities: Work with sales to help qualify and prove out opportunities for SnapLogic Elastic Integration Cloud opportunities. Prepare and present solutions to address SaaS/Hybrid integration requirements prospective customers might have. Respond to customer and prospect requests for information on SnapLogic products. Provide customer site install and prototyping solutions with SnapLogic’s cloud integration platform. Show less



TIBCO

• United States
• Software Development
• 700 & Above Employee

• Senior Solutions Consultant

  • Jul 2014 - Apr 2017

  London, United Kingdom Primarily my role was the UK based Technical Resource for the Jaspersoft Product Suite which comprises of Jaspersoft Studio, Jaspersoft Server and Jaspersoft-ETL (OEM Talend) • Assist the Regional Account Executives in winning complex, technical sales bids. • Develop and maintain a thorough understanding of Jaspersoft, Spotfire and Talend ETL. • Perform On-Site customer presentations, Technical proofs of concept and professional services engagements. • Manage the technical aspects… Show more Primarily my role was the UK based Technical Resource for the Jaspersoft Product Suite which comprises of Jaspersoft Studio, Jaspersoft Server and Jaspersoft-ETL (OEM Talend) • Assist the Regional Account Executives in winning complex, technical sales bids. • Develop and maintain a thorough understanding of Jaspersoft, Spotfire and Talend ETL. • Perform On-Site customer presentations, Technical proofs of concept and professional services engagements. • Manage the technical aspects of the prospecting and provisioning sales stages. • Effectively communicate account status with Account Executives, Customer Support Team and other relevant stakeholders. • Assist prospective customers to complete Technical Evaluations of the Jaspersoft Product Suite. • Communicate technical design requirements, constraints, functionality, and implementation details, both verbally and in formal documentation, internally and to customers. • Perform Weekly EMEA Webinar to showcase the Jaspersoft Product Suite and also other Technical Webinars to promote the software suite. Register for the Jaspersoft Webinars (links below) to find out more about Tibco Analytics https://www.jaspersoft.com/events?type=demo®ion=EMEA&language=English Show less



Raytheon UK

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Lead Software Engineer

  • Aug 2004 - Jul 2014

  This role is based solely on the customer site near Heathrow. This extensive customer facing role involves maintaining operational software which facilitates map production for the customer. My particular role in the team involved leading a team of 4 software engineers (co-located in the US and West London) to deliver priority enhancements to the customers such that they can perform their day to day activities more efficiently. The IBM Websphere portal solution involved development using… Show more This role is based solely on the customer site near Heathrow. This extensive customer facing role involves maintaining operational software which facilitates map production for the customer. My particular role in the team involved leading a team of 4 software engineers (co-located in the US and West London) to deliver priority enhancements to the customers such that they can perform their day to day activities more efficiently. The IBM Websphere portal solution involved development using Java, AJAX, JSP, JSF, XML, JDBC at the front end delivering content from Java applications and servlets and the back end Oracle 10g databases delivered our persisted layer. The software we produced integrated with ESRI ArcGIS software and other third party software. My other duties involved developing training materials and supporting the customer to complete their activities using the software portal. Show less



BAE Systems, Inc.

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Senior Software Engineer

  • Sep 1994 - Aug 2004

  Initially the role was as a software engineer working with Ada, C & C++ to build the command and control systems for UK Defense Sector. Transitioned to a position involving with Authentication and Equipment Identity Register software for mobile telecommunications. My role was to prepare and customise the software for a particular customer and then install the software on the customer site and provide the subsequent training courses for the upgrade. I successfully completed… Show more Initially the role was as a software engineer working with Ada, C & C++ to build the command and control systems for UK Defense Sector. Transitioned to a position involving with Authentication and Equipment Identity Register software for mobile telecommunications. My role was to prepare and customise the software for a particular customer and then install the software on the customer site and provide the subsequent training courses for the upgrade. I successfully completed installations and customer training in over 15 different countries including India, Greece, Estonia, Abu Dhabi and Laos. This role involved extensive customer contact, working under extreme pressure with tight deadlines and the ability to adapt to foreign environments quickly. As well as working as an Installations engineer I have worked as a Process Improvement coordinator. The project, which I initiated, was to eliminate engineer errors whilst editing data files used for site configurations. This was completed by transferring the data file into a Microsoft Word document and then using VBA script to extract the information from the document automatically. This avoided introducing human errors and produce consistent configuration files. This dramatically improved installation times and introduced a positive side effect of customer configuration documentation. Show less