Eléonore KANTOR

Servide Delivery Manager at Digora
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Contact Information
us****@****om
(386) 825-5501
Location
Maisons-Laffitte, Île-de-France, France, FR

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Credentials

  • Coach en neurosciences
    Academie europeenne de neurosciences
    Dec, 2022
    - Oct, 2024
  • ITIL Planning, Protection and Optimization (PPO)
    FCT Solutions
    Jan, 2018
    - Oct, 2024
  • ITIL Release Control and Validation
    FCT Solutions
    Jan, 2016
    - Oct, 2024
  • ITIL® Operational Support and Analysis (OSA)
    FCT Solutions
    Jan, 2015
    - Oct, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Jan, 2019
    - Oct, 2024

Experience

  • Digora
    • France
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Servide Delivery Manager
      • Jun 2021 - Present

      Main responsabilities : - Interface between customers and operational teams - Preparation and animation of operationnal committees - Preparation and animation of steering committees with the help of the Sales Team - Ensuring compliance of Service Level Agreement - Consuption follow-up - Contracts follow-up and and its updates in collaboration with Digora teams - Tickets follow-up with a focus on correct categorization versus service catalog Main responsabilities : - Interface between customers and operational teams - Preparation and animation of operationnal committees - Preparation and animation of steering committees with the help of the Sales Team - Ensuring compliance of Service Level Agreement - Consuption follow-up - Contracts follow-up and and its updates in collaboration with Digora teams - Tickets follow-up with a focus on correct categorization versus service catalog

  • Edifixio
    • France
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Customer Service Manager
      • Jan 2015 - Jun 2021

      Main responsabilities : - Interface between customers that use Amazon to host their servers and the operational teams based in India and France, - Point of contact in case of escalation , - In charge of the operationnal and steering committee (preparation and animation) - Invoices and consuption follow-up - Finops recommendation - Contracts follow-up - Coordination of handover from project teams who have implemented the architecture towards the operational teams, - Conducting CAB meting - Accountable of ITIL processes during AWS MSP Audit - In charge of the implementation of an ITSM tool, more specifically on incident, problem and change management. (ITOP) Environment Amazon Web Services Show less

  • Heineken France
    • France
    • Food and Beverage Manufacturing
    • 700 & Above Employee
    • Functional Project Manager
      • Mar 2008 - Jun 2014

      Realisations -In charge of IT deployment, stabilization and transfer to support of a WMS software for 4 warehouses (100 users). Transversal management of 5 persons -Responsible of the implementation of a software for Horeca salesforce concerning loans and rebates processes. Tool for 3 departments (250 users) -In charge of the interfaces implementation, cutover, and evolutions on the CRM replacement for retail salesforce >> have coordinated technical and functional teams (production, system administrators and workstations, network) on all the project stages. Work in collaboration with the incident manager. Competencies SERVICE DELIVERY -Management, investigation and reporting about incidents and problems -Communication towards user -Writing change requests -Participation in Change Advisory Board -Release management -Taking part in tests of Disaster Recovery Plans -Definition of Reduced functionnality modes PROJECT MANAGEMENT -Leading projects in time,scope, budget constraints -Conducting meetings -Reporting on status and future states -Management of resources, stakeholders, suppliers, risks, issues and interdependencies -Conducting specifications workshops, Writing minutes -Writing requirements and specifications documents -Executing and documenting tests, cut-over activities -Executing knowledge transfer and handover to suppor TRAINING -Writing training books -Conducting training sessions Show less

    • Lotus Domino Administrator - Blackberry Administrator
      • 2006 - 2007

      In charge of servers administration, users assistance Part of production team Taking part in tests of Disaster Recovery Plans Writing training books for VIPs

    • Technical Project Consultant
      • 2004 - 2006

      Leading technical projects : Laptops change and ADSL implementation for salesforce, firewall changeConducting training sessions

    • Technical Support
      • 2002 - 2004

      Technical support of Heineken France laptops. Management of suppliersResponsible of functional and technical updates of the laptops.

  • Neurones
    • France
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • IT Consultant
      • Sep 2001 - Apr 2002

      Heineken: Part of Heineken Help desk. Asset Center administrator. Thales: Updating operating system laptops to windows 2000 Heineken: Part of Heineken Help desk. Asset Center administrator. Thales: Updating operating system laptops to windows 2000

Education

  • Differents sites web autour du yoga, de la méditation et spiritualité
    2019 - 2023
  • Groupe sport alimentation habitudes
    2021 -
  • Dale Carnegie Training
  • Cap gemini institute
    prince2 foundation
    2012 -
  • Université Paris 11 Paris Sud, Orsay
    biomechanics postgraduate degree
    1999 - 2000

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