Experience

Schalcon SpA

• Italy
• Chemical Manufacturing
• 1 - 100 Employee

• Customer Care Specialist / Export Sales Support

  • Sep 2012 - Present

  -Collaboration effectively with business development directors for sales activities, from organization and planning, to achievement export sales target and completition of all assigned projects. -Bulding up new customer relationship, gaining confidence and becoming a trusted Advisor with customer. Decision maker to trasform needs in opportunities. - Cross functional team member: interaction with other functions( Finance , Tender office , QA & RA ), to ensure proper handling of customer requirements. - Customer care and order management -Proactive and efficient problem solving approach: prompt response and ready solutions to customer complaints. Negotiation of solutions and service proposal with customer shutdowns, turnarounds, outages to solve customer needs. - Monitoring credit exposure and support resolution of financial issues with customer -Attendance to international fairs, meeting organizer Show less



Virgin Active Italia

• Italy
• Wellness and Fitness Services
• 300 - 400 Employee

• Membership Consultant

  • Apr 2011 - Sep 2012

  -Identification and development of market strategies to build up business opportunities , listening to customers’ needs and finding solutions. -Generation of new ideas and initiatives that capitalized on existing and prospective partner strengths ( referral campaigns ,workshops and local events ). -Collaborating and teaming:sharing of best practices to increase the overall level of the work. -Review and implementation of monthly reports,preparation of written presentations , reports and term sheets. Show less



Wall Street English

• Spain
• Education Administration Programs
• 700 & Above Employee

• Sales Consultant

  • Jul 2007 - Apr 2011

  -Responsible for Sales and management of clients, both for individuals and companies, throughout a deeply studied analysis of clients’ needs and thereafter for Customer Satisfaction during their courses at WSI School of English -Market analysis, sales planning (outbound/inbound calls) and reporting -Development, implementation and adjustment of the monitoring of the business plan to meet agreed budget -Responsible for Sales and management of clients, both for individuals and companies, throughout a deeply studied analysis of clients’ needs and thereafter for Customer Satisfaction during their courses at WSI School of English -Market analysis, sales planning (outbound/inbound calls) and reporting -Development, implementation and adjustment of the monitoring of the business plan to meet agreed budget



IBL Istituto Bancario del Lavoro

• Italy
• Banking
• 500 - 600 Employee

• Team lead servizio clienti

  • Sep 2005 - Jul 2007

  - Duties involved from Client Consultation, Business Development, Sales ( credit approval and liquidation ) to Post Sales Client Management. - Support of the Branch Manager in the management of all operative and administrative processes -implementation of new procedures and planning of activities to take place during the month. -Team Management and General Reporting for the Sales and Distribution Department. - Duties involved from Client Consultation, Business Development, Sales ( credit approval and liquidation ) to Post Sales Client Management. - Support of the Branch Manager in the management of all operative and administrative processes -implementation of new procedures and planning of activities to take place during the month. -Team Management and General Reporting for the Sales and Distribution Department.