Experience

C3 AI

• United States
• Software Development
• 700 & Above Employee

• Engagement Director

  • Jun 2023 - Present

• Senior Delivery Manager

  • Jan 2016 - Jun 2023



Accenture Italia

• Italy
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager: Order Management for Wind

  • May 2015 - Dec 2015

• Manager: Order management for T-Mobile CZ

  • Nov 2013 - May 2015

  Experienced Manager for T-Mobilce CZ responsible for delivery of Service Order Management appication, within a strategic transformation initiative for important operator in Czech Republic, offering a broad variery of services to residential, wholesale and Fixed Business market segments, providing its customers with mobile, fixed voice and fixed internet services.

• Manager: Dynamic Inventory for Telecom Italia

  • Jul 2012 - Oct 2013

  Manager for Telecom Italia for evolution (new technologies, new HW&SW platforms) of Network Inventory Platforms, including Service and Network processes simplification and integration and simplification for users through “self-configuration” instruments.

• Manager for Telecom Italia: IP Contact Center for Telecom Italia

  • Sep 2010 - Jun 2012

  Manger for Telecom Italia for support design, definition and roll-out of the new network IMS architecture and call-flows for the IP Contact Center solution, including development and deployment of- Next Generation IVR: enables Customer Operations to easily configure IVR navigation - Strategy Console: enables Contact Centre supervisors to configure, monitor and optimize agent queues, leveraging on skill-based routing.

• Manager for Telecom Italia: European OSS project - Service Delivery

  • Nov 2003 - Aug 2010

  Manager for Telecom Italia client (Technology & Operations -Information Technology - Sell To Delivery Engineering - Service Delivery) in the project for OSS-Service Delivery for European subsidiaries (France-TISA, Germany-Hansenet, Netherland-BBned). Objective of the project is the development of the workflow and customer network inventory systems for provisioning and delivery of CPS, ULL and Resale services, both voice (TDM and VoIP, mobile) and data services.

• Manager for Telecom Italia: delivery of ICT services project

  • Sep 2008 - Jan 2009

  Manager for Telecom Italia client (Technology & Operations -Information Technology - Sell To Delivery Engineering - Service Delivery) in the project for OSS-Delivery of ICT services (definition of the systems architecture.

• Consultant for Telecom Italia Network Assurance Engineering department

  • Jun 2006 - Feb 2007

  Consultant for Telecom Italia client Network Assurance Engineering departement. As a consultant the role was of Acting Manager in a project for the evolution of network assurance platforms and services, with particular attention to fault management and network monitoring systems.

• Consultant for Telecom Italia: introduction of new Data Accounting chain

  • May 2003 - Oct 2003

  Consultant for Telecom Italia for the introduction of new Data Accounting chain and migration to the new accounting platform for IP, IP MPLS, VoIP, ATM, WiFi services.

• Analyst for Telecom Italia: software selection for a new Traffic Management system

  • Nov 2002 - Apr 2003

• Analyst for Telecom Italia: Order Manager system for service delivery of xDSL services

  • Jul 2002 - Nov 2002

  Analyst for Telecom Italia Service Delivery Engineering department, for the introduction of a new order management system for xDSL services.

• Analyst for Telecom Italia: ISDN service delivery

  • Jul 2001 - Jul 2002

  Analyst for Telecom Italia Service Delivery Engineering department, with activities related to the workflow system for provisioning/delivery processes of ISDN services.



TIM

• Italy
• Telecommunications
• 700 & Above Employee

• Product Manager Junior - Wholesale Services

  • Dec 2000 - Jun 2001

  As Product Manager Junior for Telecom Italia Wireline Services, Network, Wholsale Service (Services Offering), main activities were: - define interconnection offerings for telco OLO, caring about both technical and economical aspects - analyze aspects related to telecommunication controled market - join woking groups for the definition of interconnection contracts. As Product Manager Junior for Telecom Italia Wireline Services, Network, Wholsale Service (Services Offering), main activities were: - define interconnection offerings for telco OLO, caring about both technical and economical aspects - analyze aspects related to telecommunication controled market - join woking groups for the definition of interconnection contracts.