Experience

XS Brokers

• United States
• Insurance
• 100 - 200 Employee

• Director Of Information Systems

  • Jan 2022 - Present

  Massachusetts, United States

• Senior Systems Administrator

  • Apr 2019 - Jan 2022

  Quincy Ma • Determine our organization’s network and computer systems needs • Install all network hardware and software and make needed upgrades and repairs • Maintain network and computer system security and ensure that all systems are operating correctly • Collect data in order to evaluate and optimize network or system performance • Add users to a network and assign and update security permissions on the network • Train users in the proper use of hardware and software • Interpret… Show more • Determine our organization’s network and computer systems needs • Install all network hardware and software and make needed upgrades and repairs • Maintain network and computer system security and ensure that all systems are operating correctly • Collect data in order to evaluate and optimize network or system performance • Add users to a network and assign and update security permissions on the network • Train users in the proper use of hardware and software • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

• Information Technology Analyst

  • Feb 2016 - Apr 2019

  Deployement, support and inventory control of business applications used Evaluation of new systems specifications for business requirements Development, preparation, and Implemnentation of IT solutions



SBM Management Services, LP

• United States
• Facilities Services
• 700 & Above Employee

• SITE/GMP Program Manager

  • Mar 2014 - Feb 2015

  Amgen W. Greenwich Site Trained, supervised and instructed employees in tasks, safety, policies, and procedures. Coordinated and monitored work activities Recommended training and issued discipline. Prepared written reports, such as pass down, and/or weekly/monthly updates. Performed quality, service, and safety inspections. Tracked equipment inventory, and schedules maintenance and repair. Tracked supplies inventory. Monitored employees for proper use of personal protective equipment to… Show more Trained, supervised and instructed employees in tasks, safety, policies, and procedures. Coordinated and monitored work activities Recommended training and issued discipline. Prepared written reports, such as pass down, and/or weekly/monthly updates. Performed quality, service, and safety inspections. Tracked equipment inventory, and schedules maintenance and repair. Tracked supplies inventory. Monitored employees for proper use of personal protective equipment to assure safety compliance Corrected at risk behavior immediately. Provided recommendations for corrective action on areas that need improvement. Maintained records, i.e. training, inspections, attendance and metric data Employee Scheduling Acheivements: Reduced Non-compliance issues by 100% in GMP program Increased and maintained customer satisfaction score to over 90% Increased and maintained employee satisfaction score to over 85% Generated over $50,000 in savings for client Show less



Federal Hill House Association

• IT System Administrator

  • Jun 2009 - Apr 2014

  9 Courtland Street, Providence, RI 02909 • Monitored and maintained clients servers and network devices to provide proactive support • Managed Client Accounts for MSP Service Agreement between Company and its Clients • Performed Quality Assurance checks on all customers computers in repair shop • Managed clients networks and handled escalated user support requests • Liaise with MSP clients support vendors • Trained and supervised volunteers in our computer refurbishing program • Supervised the administration of… Show more • Monitored and maintained clients servers and network devices to provide proactive support • Managed Client Accounts for MSP Service Agreement between Company and its Clients • Performed Quality Assurance checks on all customers computers in repair shop • Managed clients networks and handled escalated user support requests • Liaise with MSP clients support vendors • Trained and supervised volunteers in our computer refurbishing program • Supervised the administration of company’s IT infrastructure including local network and all remote locations Achievements: • Maintained 96% customer satisfaction level for all company MSP clients • Designed and Implemented Disaster Recovery Plans for MSP clients • Setup and Administered computer labs in six Senior Centers across Rhode Island • Established Content Filtering system using Open Source solutions for Computer labs • Designed and Implemented Network Imaging Solution to reduce production time for Refurbishing PCs • Configured and maintained the repair log system, inventory management and Point of Sale System for storefront Show less