Experience

Catalyst Software

• United States
• Software Development
• 100 - 200 Employee

• Growth Coach

  • Sep 2023 - Present

  Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner



faroutcomes

• Software Development

• Co-Founder

  • Jul 2023 - Present

  SaaS customer success experts offering comprehensive consulting services for all your post-sales customer facing teams. SaaS customer success experts offering comprehensive consulting services for all your post-sales customer facing teams.



Fairmarkit

• United States
• Software Development
• 100 - 200 Employee

• Senior Director of Customer Success Management, The Americas

  • Feb 2023 - Feb 2023

• Director of Customer Success Management, North America

  • Nov 2021 - Feb 2023

• Customer Success Director

  • Aug 2021 - Nov 2021

• Senior Customer Success Manager

  • Jan 2021 - Aug 2021



CallMiner

• United States
• Software Development
• 200 - 300 Employee

• Senior Director, Customer Success

  • Jun 2019 - Jan 2021



Humanyze

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Success

  • Jan 2019 - May 2019

• Senior Customer Success Manager

  • Mar 2018 - Dec 2018



Black Duck Software

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Jul 2016 - Feb 2018



Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Enterprise Customer Success Manager

  • Feb 2014 - Jun 2016



EdAssist, a Bright Horizons Solution at Work

• Senior Manager, Education Network Relations

  • Nov 2009 - Jan 2014



Lux Research

• United States
• Research Services
• 100 - 200 Employee

• Marketing Intern

  • Feb 2009 - May 2009



TNS Media Intelligence/Cymfony

• Business Development Representative

  • Mar 2007 - Apr 2008



IDC

• United States
• Market Research
• 700 & Above Employee

• Account Representative

  • Aug 2005 - Mar 2007

• Client Service Representative

  • May 2004 - Aug 2005



Citizens

• United States
• Banking
• 700 & Above Employee

• Teller/Banker

  • Jan 2000 - Jan 2003