Experience

NetU Group

• Cyprus
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk Consultant

  • Mar 2023 - Present



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• English Language Teacher

  • Sep 2011 - Present



CYTA

• Cyprus
• Telecommunications
• 700 & Above Employee

• Customer Technical Support

  • Nov 2014 - Jun 2021

  ▪ Providing technical support to customers, regarding their internet and email service, as well as their telephone lines and television service. ▪ Guiding and advising customers for the best possible solution. ▪ Dealing with satisfied and dissatisfied customers, so as to provide them with the solution that suits them best, aiming at customer satisfaction. ▪ Extra Duties: Technical Support to colleagues & Social Media Team (respond to customers on Cyta’s and Cytamobile-Vodafone’s Facebook pages and on @cytasupport on Twitter). ▪ Configuring and setting up Workforce Management Software for Cyta's Call Centre. Show less



Cyprus' State Institutes of Further Education

• English Language Teacher

  • Sep 2012 - Jun 2015



English Goals Private Institute

• English Language Teacher

  • Sep 2011 - May 2013



CYTA

• Cyprus
• Telecommunications
• 700 & Above Employee

• Call Center Operator

  • Jun 2008 - Jul 2010

  Providing support to customers with faulty telephone lines and television service. Providing support to customers with faulty telephone lines and television service.