Customer Success Manager

• Sep 2023 - Present

Contract Administrator

• May 2023 - Present

Junior Contracts Administrator

• May 2022 - May 2023

•Perform comprehensive contract management procedures to ensure the successful execution of high-value service contracts for diverse big industry clients including, mining, oil and gas, construction, and provincial and federal government accounts.• Prepare, evaluate, and administer contracts, amendments, and change orders, facilitating effective communication and process continuation.• Generate various communication documents, declarations, and approvals to support contract performance and compliance.• Prepare payment certificates and billing summaries based on monthly operations data and other essential reports to meet contract reporting requirements.• Monitor contract budgets and expenditures, ensuring alignment with operational forecasts and submit requests for amendments to contract values to ensure client budgets meet service levels requested.• Drive process improvements by updating and refining contract management procedures resulting in increased efficiency and streamlined operations.• Track outstanding trade receivables accounts and facilitate requests for the release of holdbacks upon contract completion or contract-specific milestones.• Collaborate closely with operations teams, sales teams, administrators, managers, and clients to ensure seamless coordination and project execution.• Utilize Salesforce, NetSuite, Agiloft, and Microsoft Suite (Excel, Word, Outlook, Teams, and SharePoint) to facilitate contract administration and data management. Show less

Program Administrator

• Jan 2022 - May 2022

• Collaborated closely with Grant Program Advisors and Managers of the Canada-Alberta Job Grant program to deliver training grants to eligible Albertans. • Conducted comprehensive evaluations of grant applications, assessing applicant eligibility, employer qualifications, and the suitability of requested training programs for grant funding. • Provided exceptional customer service, promptly responded to inquiries from employers and employees, guiding them through the application process, ensuring accurate information submissions for streamlined processing. • Responsible for functions including client management, file management, application pre-screening, data entry and reconciliation in a variety of government record systems. • Leveraged analytical skills to make information-driven decisions, ensuring compliance with program guidelines and identifying areas for improvement Show less

Underwriting Assistant - Data Entry

• Oct 2021 - Dec 2021

Provide support to the Underwriting department in the process of servicing insurance solutions. Imported applicant information into the policy administration system for the preparation of commercial insurance quotes and policy renewals and complete data entry activities and other assignments as required. Provide support to the Underwriting department in the process of servicing insurance solutions. Imported applicant information into the policy administration system for the preparation of commercial insurance quotes and policy renewals and complete data entry activities and other assignments as required.

Data Entry Clerk | Office Support

• Dec 2018 - Mar 2020

Provided general administrative support, data entry, file management, payment processing, and routine office cleaning Provided general administrative support, data entry, file management, payment processing, and routine office cleaning

Office Administrator

• Apr 2014 - Sep 2018

• Responsible for the organization and supervision of all cash, debit, and credit transactions. Supervised cash handling procedures for all team members, provided Head Office support and communication for banking, deposits, payroll, and financial reporting.• Organized and supervised all cash, debit, and credit transactions, ensuring accurate and efficient cash handling procedures for the team, audited server and bar cash outs, and balanced floats for each shift.• Generated summaries from the POS systems and credit/debit terminals, reconciling amounts by payment type based on sales transaction data.• Performed financial reporting and records management procedures, including sales a labour tracking, expense reporting, daily account reconciliation, and competitive analysis• Provided support and communication to the Head Office regarding banking, deposits, payroll, vacation pay and statutory holiday tracking, petty cash, and financial reporting.• Conducted inventory management procedures, including entering vendor invoices, maintaining the vendor and inventory databases, coding third-party invoices, and compiling invoice packages for the Accounts Payable Administrator.• Maintained a high level of organization by standardizing processes and creating formatted excel sheets to simplify reporting processes. Show less

Nightclub Manager

• Feb 2017 - Aug 2018

• Coordinated the operation of the nightclub and other private business events. Supervised cashflows and implemented reporting procedures to increase sales tracking and maximize revenues.

Restaurant Supervisor

• May 2016 - Aug 2018

• Actively lead shifts in support of senior managers while helping to manage budgetary goals, support initiatives to increase sales and increase profit, and modelled exceptional customer service to our team members.

FOH Team Member

• Oct 2012 - Apr 2014