Experience

CIRCUS

• Germany
• Food & Beverages
• 1 - 100 Employee

• Recruiter

  • Oct 2022 - Present

  Led the recruitment process for the first 103 operations employees of the company.Oversaw the end-to-end recruitment process, from generating leads to finalizing contracts, and managed administrative tasks such as payroll.Sourced, screened, and hired top talent to contribute to the success of the company's operations team.Prepared Onboarding Material, arranged & executed each person's Onboarding Sessions according to their respective position.

• Onboarding Manager - People & Culture Team

  • Sep 2022 - Dec 2022



knuspr.de

• Germany
• Retail
• 1 - 100 Employee

• Shift Coordinator

  • Jul 2022 - Sep 2022

  Identified the needs of the warehouse and established staffing needs, met them by developing a bi-weekly employee schedule. Balanced the shift and allocated people accordingly in order to reach the desired KPIs. Identified the needs of the warehouse and established staffing needs, met them by developing a bi-weekly employee schedule. Balanced the shift and allocated people accordingly in order to reach the desired KPIs.



Gorillas

• Germany
• Software Development
• 700 & Above Employee

• Special Project Manager - Expansion

  • Mar 2022 - Jul 2022

  Successfully led and executed multiple company projects within a tight 5-month deadline, conducting thorough research and managing each Expansion Project to ensure timely completion.Collaborated closely with the Real Estate & Operational Excellence Team to launch new cities and improve operations in current cities within the 5-month timeframe, delivering outstanding results and achieving high levels of customer satisfaction.Consistently achieved project milestones within budget and on time, resulting in significant cost savings for the company. Show less

• Field Operations Supervisor

  • May 2021 - Mar 2022

  Led and motivated a team of Operations Assistants, Inventory Assistants, and Riders to achieve weekly KPI goals and deliver exceptional customer satisfaction.Ensured compliance with company guidelines and health and safety standards, creating a safe and productive work environment for my team.Drove daily operations of the warehouse, taking ownership of key responsibilities and delivering outstanding results.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Instructor

  • Sep 2020 - Apr 2021

  Monitored the induction process and employees' performance, ensuring that all new hires were effectively onboarded and meeting performance standards. Prepared necessary reports for each shift, providing valuable insights for the management team to make data-driven decisions. Observed the routing process and maintained constant communication with dispatchers to ensure a smooth flow of operations and timely delivery of services. Monitored the induction process and employees' performance, ensuring that all new hires were effectively onboarded and meeting performance standards. Prepared necessary reports for each shift, providing valuable insights for the management team to make data-driven decisions. Observed the routing process and maintained constant communication with dispatchers to ensure a smooth flow of operations and timely delivery of services.



GALERIA Karstadt Kaufhof GmbH

• Germany
• Retail
• 700 & Above Employee

• Warehouse Associate

  • Aug 2020 - Sep 2020



PeopleCert

• Greece
• Education Administration Programs
• 500 - 600 Employee

• Exam Invigilator & Customer Service Agent

  • May 2020 - Aug 2020

  Successfully invigilated exams conducted worldwide via a secure online environment, ensuring a smooth examination experience for customers. Provided guidance to customers throughout the examination process via email, phone, or live chat, resolving any technical issues that arose. Collaborated with the department head to identify areas for improvement in the examination process and ensure appropriate changes were made to improve customer satisfaction. Successfully invigilated exams conducted worldwide via a secure online environment, ensuring a smooth examination experience for customers. Provided guidance to customers throughout the examination process via email, phone, or live chat, resolving any technical issues that arose. Collaborated with the department head to identify areas for improvement in the examination process and ensure appropriate changes were made to improve customer satisfaction.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Team Leader

  • Jan 2020 - May 2020

  Tracked KPIs and coordinated a team of 10 CSR agents to achieve targets.Trained agents in soft skills, resulting in a reduction of customer demoters and improved NPS results.Prioritized customer satisfaction and maintained a high level of professionalism and quality service at all times.

• CSR Agent

  • Feb 2019 - Jan 2020

  CSR Agent for Enterprise Operations Dealing with Inbound calls and solving problems FTF.