Experience

Samsung Electronics France

• France
• IT Services and IT Consulting
• 300 - 400 Employee

• HR BP SAMSUNG ELECTRONICS FRANCE

  • May 2020 - Present



Auto entrepreneur Project supported by BGE

• 75010

• Consulting in HR/Management/Organisation

  • Apr 2019 - Jan 2020

  Design, build-up & market an HR package offer dedicated to SME. Design, build-up & market an HR package offer dedicated to SME.



Best Western France

• France
• Hospitality
• 100 - 200 Employee

• HR MANAGER

  • Sep 2016 - Mar 2018

  HR department Management, HQ office 80 employees. Recruitment | Onboarding |Learning & Development | Provide HR guidance | Business Partner to support management and employees | Labour regulations | Campus University monitoring | HR department Management, HQ office 80 employees. Recruitment | Onboarding |Learning & Development | Provide HR guidance | Business Partner to support management and employees | Labour regulations | Campus University monitoring |



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Customer Satisfaction & Learning Manager

  • Jan 2012 - Aug 2016

  Managing a 10 employees team Build up Best Western Academy from learnings needs priorisation to train partners selection to sales metrics follow up700 trained members/year, NPS rate in progress + 4 pts / year from 2010 to 2015Budget monitoring ≥1million eurosDevelop specific action plan to 10% bottom hotels95% + hotels overperformed in less than 6 months

• Client Project Manager

  • Sep 2008 - Dec 2011

  Drive executional excellence on initiatives including overall process improvement, analyticsLead, set up and implement International program « I CARE » for French membersCreate customer department and members helplineRoll out Event department

• Quality Assessor

  • Dec 2006 - Dec 2008

  Quality assessment & improvement plan



B+ Equipment

• Région de Marseille, France

• Quality Assistant

  • 2003 - Dec 2005

  ISO 9001 Quality audit ISO 9001 Quality audit