Experience

PWN Romania

• Romania
• Non-profit Organizations
• 1 - 100 Employee

• Community Manager

  • Aug 2022 - Present



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Deputy Manager

  • Oct 2020 - Present

  Deputy Manager for the Invoice Processing Team for one client, a direct team of 10 people located in Romania and 2 in Poland. Together with the team we achieved monthly basis over 92% Paid-onTime SLA. Supporting teams in India with process expertise. During the pandemic period I have reorganized activities across locationsfor better results and higher performance. Work-life balance was improved for the team which lead to team 100% team retention for the past 3 years.• Work on Forecasting, Planning, Scheduling of daily and weekly roster.• Real time analysis and root cause analysis of SLA breaches.• Customer orientation to ensure compliance to all defined SLA metrics.• Drive resolution of client complaints and escalations. • Responsible for managing team of 10 team and continuous support to teams across locations.• Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned. • Assist Operations and Client in Forecasting & Capacity Planning needs. Resolving Firstlevel escalations & assess customer’s needs.• Motivative Team through effective management, career development. • Analysis of reports including process dashboards & initiate appropriate action plans. • Support the Ops/Stake holders on internal and client calls, ensuring value added inputs are shared. • Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focus on key deliverable areas. Show less

• Project Implementation Specialist

  • Jan 2020 - Oct 2020

  Individual contributor role, in charge of merging client entities as per the standard global F&A process. Process training sessions performed to end users. • Identify improvements required in VIM to provide an efficient invoice processing tool which does not require AP workarounds for client entities.• Assist client entities to identify opportunities to improve KPIs.• SAP VIM implementation and smooth system integration.• Drive resolution of client complaints and escalations • Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.• Monitored post-implementation performance metrics to confirm positive impact of enacted changes. Show less

• Associate Manager

  • Apr 2017 - Jan 2020

  Manager of a team of 8 people, delivering financial services to our client. Engaging, motivating,and coordinating the team to deliver said service at high quality level.• Work with the workforce management team to ensure accurate staffing and scheduling that supports financial objectives and customer expectations.• Perform PTP related activities such as invoice processing, query resolution, reporting and acts as back-up for the process/activities assigned.• Deliver all internal & external management/ customer reports.• Attends & leads the performance review calls with the client and other meetings/calls.• Performs and ensures that the Quality Control processes are in accordance with the set guidelines.• Review performance of staff, determine training needs and make employment decisions.• Identify, recommend, and support the implementation of various programs and projects for the improvement of customer service processes.• Plan staff recruitment. Oversee recruiting, hiring, and training processes.• Motivate, mentor, coach and retain staff as well as coordinate reward, bonus, and incentive schemes. Show less

• Accounts Payable Analyst

  • Apr 2016 - Mar 2017

  One the most dynamic rolesso far on the process, in terms of achievements and client interaction. This role offered my great visibility and understanding of the entire Procure to Pay process flow.• Performing Analysis for Not Paid on Time items, Aged Open Items, Debit balance, E-Cube Errors, Bulk process, rejected payments, check payment activity, Payment runs, Payment related activities, Reporting and Concur queries in accordance with set guidelines, Master Data accuracy.• Adheres and follows the Standard Operating Procedures specified for the process.• Processes accounts payable//GL using SAP systems; Processes internal accounting documents (corrections, reclassifications etc.).• Communicates with the suppliers/client concerning the processed items.• Escalates issues and seeks advice when faced with non-standard issues/problems.• Identifies areas for improvement in processes & informs the management to obtain approval for implementing the change.• Ensures process SLAs (Service Level Agreements) are met and reported on time for the area of competency. Show less

• Accounts Payable Clerk

  • Jan 2013 - Mar 2016

  Accounts payable role with responsibilities related to end-to-end process of PTP area for our Greek suppliers. The most rewarding task that was assigned to me was to clear the old open items for all our suppliers accounts before the upgrade to new SAP version. In 6 months, around 2,100 out of 2,500 items were cleared. • Hands on role within an Accounts Payable Department for Greek Area of our Client.• Auditing T&E claims.• Input invoices using SAP Accounting System.• Monitor and clear on hold invoices in a timely manner.• Share Supplier statement reconciliation within the team.• Supplier liaison via telephone and email communication (Greek Language). Show less



WNS CEO Millennial Council

• PMO and Communications Commitee member

  • May 2018 - Apr 2021

  With distinct behavioral patterns, work ideologies and engagement patterns, the millennials need a forum of their own to share and interact, and engage. Together with a team of 26 young millennials across WNS location we have worked on projects to align WNS work environment to millennials expectations Accomplishments: Social Media Marketing project - #WNSChronicles - a project that had the scope to humanize WNS brand and to create visibility for WNS employees stories on Social Media Platforms. Show less