Experience

Global Experts Recruitment and Training

• Austria
• Human Resources Services
• 1 - 100 Employee

• Recruiter

  • Oct 2022 - Present

  As a driven and dedicated professional, I am excited to start my career in the hospitality industry as a recruiter. My strong communication skills and attention to detail have equipped me with the tools necessary to excel in this role. I have experience in sourcing, screening, and interviewing candidates, and a passion for identifying and attracting top talent to meet the unique staffing needs of hotels, resorts, and restaurants. With a focus on building strong relationships with both clients and job seekers, I am committed to delivering results and making a positive impact in the industry. I have a keen eye for identifying potential candidates who will not only excel in their roles, but who also align with the specific client's culture and values. Show less



Fantastic Services

• United Kingdom
• Consumer Services
• 200 - 300 Employee

• Brand Keeping Representative

  • Mar 2021 - Oct 2022

  Proactively communicating with customers, who have voiced their requests and faced difficulties online on Social Media and Review platforms. Protecting the company`s brand and public image by carefully providing meticulousaftercare. Resolving issues within the first point of contact, or taking the time to locatethe origin of the raised points, in order to provide a fair resolution.Participating in webinars and researches to gain a better perspective and ideas in regard tocomplaint handling, presenting the perfect apology, empathy, and help for each of thecustomers. Show less

• Customer Service Representative - Chat and Email

  • Jun 2020 - Mar 2021

  Coherent regrouping and organising the workflow in case of a higher amount of incoming inquiries. Handling various customer issues and queries in an orderly manner, to ensure no further communication or assistance is needed. Actively communicating with other internal company departments and external businesses, forwarding information or requests by customers.



The Stars Group

• Isle of Man
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Admin Support with German

  • May 2020 - Jun 2020

  Profficient knowledge of the multiple support channels offered - chat, email, phone. Handling customer inquiries in both German and English to ensure a seamless experience. Active participation in practicing company goals and visions within all communications both with customers and within the company. Envisioning and providing suggestions on work optimisation. Profficient knowledge of the multiple support channels offered - chat, email, phone. Handling customer inquiries in both German and English to ensure a seamless experience. Active participation in practicing company goals and visions within all communications both with customers and within the company. Envisioning and providing suggestions on work optimisation.

• Customer Service Representative

  • Jan 2020 - Mar 2020

  Extensive training period, establishing company and system knowledge. Verbal and indirect communication with customers, resolving queries and concerns in a short time frame. Extensive training period, establishing company and system knowledge. Verbal and indirect communication with customers, resolving queries and concerns in a short time frame.



Forever Fun LTD

• China
• Freight and Package Transportation

• Entertainer

  • Jun 2019 - Oct 2019

  Open and initiative communication with guests. Occupying children and people within all age groups, bringing different friends and family groups within one activity. Organising and attending trips to various locations, creating an atmosphere that meets the guests` requirements to ensure customer satisfaction. Open and initiative communication with guests. Occupying children and people within all age groups, bringing different friends and family groups within one activity. Organising and attending trips to various locations, creating an atmosphere that meets the guests` requirements to ensure customer satisfaction.



NUANCE GROUP FASHION & LUXURY DUTY FREE PRIVATE LIMITED

• India
• 1 - 100 Employee

• Senior Sales Representative

  • May 2018 - Oct 2018

  Personalised shopping assistance for higher-profile clients. Fluent communication and assistance with requests and queries about brand and product information. Profficient knowledge and implementation of the company procedures, goals and requirements. Personalised shopping assistance for higher-profile clients. Fluent communication and assistance with requests and queries about brand and product information. Profficient knowledge and implementation of the company procedures, goals and requirements.

• Junior Sales Representative

  • Jul 2017 - Sep 2017

  Customer connections, assisting with gift suggestions, providing information about popular well-established brands. Operating with different currencies and languages to assist a seamless shopping experience. Customer connections, assisting with gift suggestions, providing information about popular well-established brands. Operating with different currencies and languages to assist a seamless shopping experience.