Elena Tom
Senior Business Analyst at Greenlight Commerce- Claim this Profile
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Bio
Richard Kaszycki
I had the pleasure of working with Helen on a number of high profile, multi-million dollar, global strategic projects at Powa Technologies. Helen combined her extraordinary skills (Senior Program Management and Business Analysis) to deliver successfully the most challenging, complex and hugely high profile project from analysis, design, project planning, certification (Visa/MC and Customer Security Board) into Pilot. Helen is trustworthy, highly skilled, knowledgeable, reliable and hard working. Her attitude and ability to track, motivate diverse and remotely located resources to ensure delivery is astounding. Helen is an individual that adds extraordinary value to any project she works on as she takes time to understand the business drivers as well as the technical requirements allowing her to to always see through and effectively analyse all aspects of a complex customer delivery. Helen builds immediate rapport and trust when she engages directly (at all levels) with a customer - this assists in creating a solid customer/partnership whilst at all times maintaining the highest levels of quality, within agreed timescales and expectations. Helen will always offer up creative and viable alternative solution to overcome hurdles and successfully complete the project. Helen is a valuable asset to any organisation that is lucky enough to be in a position secure her skills as its difficult to find someone that can successfully combine both in depth Business Analysis with superior Program Management skills in areas ranging from Mobile Point of Sale, E-Commerce and Web technologies.
Simon Youdan
I worked alongside Helen where she drove her projects in a focused detail conscious manner ensuring people delivered quality results on time. It was a pleasure to work with someone who combined great relationships whilst driving for results. Helen managed 2 complex projects First national bank and Portugal telecom for PowaPOS where there were lots of moving parts (hardware, certification of it, plus software - server/app/SDK deliverables).. Her dedication and tenacity saved the project in many difficult situations and ensuring both company and client’s interests were met. I have absolutely no hesitation in recommending her, a valuable asset for any business."
Richard Kaszycki
I had the pleasure of working with Helen on a number of high profile, multi-million dollar, global strategic projects at Powa Technologies. Helen combined her extraordinary skills (Senior Program Management and Business Analysis) to deliver successfully the most challenging, complex and hugely high profile project from analysis, design, project planning, certification (Visa/MC and Customer Security Board) into Pilot. Helen is trustworthy, highly skilled, knowledgeable, reliable and hard working. Her attitude and ability to track, motivate diverse and remotely located resources to ensure delivery is astounding. Helen is an individual that adds extraordinary value to any project she works on as she takes time to understand the business drivers as well as the technical requirements allowing her to to always see through and effectively analyse all aspects of a complex customer delivery. Helen builds immediate rapport and trust when she engages directly (at all levels) with a customer - this assists in creating a solid customer/partnership whilst at all times maintaining the highest levels of quality, within agreed timescales and expectations. Helen will always offer up creative and viable alternative solution to overcome hurdles and successfully complete the project. Helen is a valuable asset to any organisation that is lucky enough to be in a position secure her skills as its difficult to find someone that can successfully combine both in depth Business Analysis with superior Program Management skills in areas ranging from Mobile Point of Sale, E-Commerce and Web technologies.
Simon Youdan
I worked alongside Helen where she drove her projects in a focused detail conscious manner ensuring people delivered quality results on time. It was a pleasure to work with someone who combined great relationships whilst driving for results. Helen managed 2 complex projects First national bank and Portugal telecom for PowaPOS where there were lots of moving parts (hardware, certification of it, plus software - server/app/SDK deliverables).. Her dedication and tenacity saved the project in many difficult situations and ensuring both company and client’s interests were met. I have absolutely no hesitation in recommending her, a valuable asset for any business."
Richard Kaszycki
I had the pleasure of working with Helen on a number of high profile, multi-million dollar, global strategic projects at Powa Technologies. Helen combined her extraordinary skills (Senior Program Management and Business Analysis) to deliver successfully the most challenging, complex and hugely high profile project from analysis, design, project planning, certification (Visa/MC and Customer Security Board) into Pilot. Helen is trustworthy, highly skilled, knowledgeable, reliable and hard working. Her attitude and ability to track, motivate diverse and remotely located resources to ensure delivery is astounding. Helen is an individual that adds extraordinary value to any project she works on as she takes time to understand the business drivers as well as the technical requirements allowing her to to always see through and effectively analyse all aspects of a complex customer delivery. Helen builds immediate rapport and trust when she engages directly (at all levels) with a customer - this assists in creating a solid customer/partnership whilst at all times maintaining the highest levels of quality, within agreed timescales and expectations. Helen will always offer up creative and viable alternative solution to overcome hurdles and successfully complete the project. Helen is a valuable asset to any organisation that is lucky enough to be in a position secure her skills as its difficult to find someone that can successfully combine both in depth Business Analysis with superior Program Management skills in areas ranging from Mobile Point of Sale, E-Commerce and Web technologies.
Simon Youdan
I worked alongside Helen where she drove her projects in a focused detail conscious manner ensuring people delivered quality results on time. It was a pleasure to work with someone who combined great relationships whilst driving for results. Helen managed 2 complex projects First national bank and Portugal telecom for PowaPOS where there were lots of moving parts (hardware, certification of it, plus software - server/app/SDK deliverables).. Her dedication and tenacity saved the project in many difficult situations and ensuring both company and client’s interests were met. I have absolutely no hesitation in recommending her, a valuable asset for any business."
Richard Kaszycki
I had the pleasure of working with Helen on a number of high profile, multi-million dollar, global strategic projects at Powa Technologies. Helen combined her extraordinary skills (Senior Program Management and Business Analysis) to deliver successfully the most challenging, complex and hugely high profile project from analysis, design, project planning, certification (Visa/MC and Customer Security Board) into Pilot. Helen is trustworthy, highly skilled, knowledgeable, reliable and hard working. Her attitude and ability to track, motivate diverse and remotely located resources to ensure delivery is astounding. Helen is an individual that adds extraordinary value to any project she works on as she takes time to understand the business drivers as well as the technical requirements allowing her to to always see through and effectively analyse all aspects of a complex customer delivery. Helen builds immediate rapport and trust when she engages directly (at all levels) with a customer - this assists in creating a solid customer/partnership whilst at all times maintaining the highest levels of quality, within agreed timescales and expectations. Helen will always offer up creative and viable alternative solution to overcome hurdles and successfully complete the project. Helen is a valuable asset to any organisation that is lucky enough to be in a position secure her skills as its difficult to find someone that can successfully combine both in depth Business Analysis with superior Program Management skills in areas ranging from Mobile Point of Sale, E-Commerce and Web technologies.
Simon Youdan
I worked alongside Helen where she drove her projects in a focused detail conscious manner ensuring people delivered quality results on time. It was a pleasure to work with someone who combined great relationships whilst driving for results. Helen managed 2 complex projects First national bank and Portugal telecom for PowaPOS where there were lots of moving parts (hardware, certification of it, plus software - server/app/SDK deliverables).. Her dedication and tenacity saved the project in many difficult situations and ensuring both company and client’s interests were met. I have absolutely no hesitation in recommending her, a valuable asset for any business."
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Credentials
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SAP Certified Associate - SAP Hybris Commerce Business Analyst 6.3 2018
SAPJun, 2018- Sep, 2024
Experience
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Greenlight Commerce
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Senior Business Analyst
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Feb 2016 - Present
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Powa Technologies
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Senior Business Analyst
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Nov 2011 - Feb 2016
Using a significant e-Commerce industry expertise and thorough business requirements understanding of online retail business, web developers and key distribution partners, I define, design/document and oversee the delivery of solutions for company platform. Interacting on a day-to-day basis with key customers, senior management, Sales, Marketing, local and offshore development teams I have successfully overlooked the delivery of product features that significantly improved competitiveness and popularity of the company's product. Responsibilities include: -Perform features requirements gathering and business analysis (impact analysis, process flows, UX/UI, system behaviour, inbound/outbound data structures for APIs, etc.) - Write user stories for DEV sprints; liaise with development teams and 3rd-party solution providers on a daily basis providing prompt requirements clarification during the sprint. - Document requirements and work with technical writers to ensure platform functional specifications are up to date. - Provide constant input and advice into Platform Development Roadmap as platform expert based on dynamically changing business priorities - Working closely with Product Owners and stepping in for PO if one is not available - Project Managing First National Bank and Portugal Telecom mPOS projects delivery – from Hardware (manufacturing, certification, logistics, key loading ceremonies, etc.) to Software (firmware on the device, Server, Mobile app and SDKs). - BA for the SDK product – investigating new features requirements from POs, breaking into user stories, documenting UX and internal systems flow, defining acceptance criteria. Show less
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Venda
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Technology, Information and Internet
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100 - 200 Employee
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Project Manager
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2005 - 2011
Successful on-time, to the budget, high-quality delivery of the following web portals:Jimmy Choo US – http://us.jimmychoo.comUniversal Music - http://store.universal-music.co.uk/Orange, Switzerland - http://shop.orange.ch/Mobistar, Belgium - http://eshop.mobistar.beJVC – http://www.jvceshop.co.uk/TK Maxx - http://www.tkmaxx.com/Superdrug - http://www.superdrug.com/Emma Bridgewater - http://www.emmabridgewater.co.uk/Cloggs, UK and France - http://www.cloggs.co.uk/; http://www.cloggs.eu/fr/page/accueilAustin Reed; High and Mighty; Christian Aid; BT eCatalogue; Fragrance Direct; Animal; Artigiano.Main responsibilities include working with the client to define and document their requirements, creating detailed project plans, monitoring all aspects of project delivery, ensuring that correct resources are in place, resolving any issues, coordinating the work between various internal teams (i.e. Production, Development, Integrations, Systems, UX/UI, etc.), managing project risks and producing/maintaining project documentation. Show less
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Account Manager
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Jan 2006 - Mar 2007
Managing the day-to-day relationship with clients (BT Shop, BT Business, BT eCatalogue, BT Mobile, Austin Reed, Superdrug).My main responsibilities were to assist my clients to achieve their eCommerce objectives – from driving revenue to growing their customer base; liaising with internal technical teams, developing a thorough understanding of each client’s operation, troubleshooting problems, feeding back information and managing processes.
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Front end developer (Production)
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Aug 2004 - Jan 2006
Build and maintain web portals for BT Shop, BT Mobile and BT Business (HTML, CSS, Jscript);
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The Electric Shop
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United States
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Construction
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1 - 100 Employee
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Commercial Manager
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Oct 2002 - Aug 2004
Web portal maintenance (UX/UI, online promotions, newsletters, product data updates). Performed product prices analysis across the sector, Sales departments analysis, Turnover Analysis; managed over 1000 affiliates, their applications, sales commissions; dealt with CS enquiries, contacting suppliers and manufactures; updating SAGE stock and order records. Web portal maintenance (UX/UI, online promotions, newsletters, product data updates). Performed product prices analysis across the sector, Sales departments analysis, Turnover Analysis; managed over 1000 affiliates, their applications, sales commissions; dealt with CS enquiries, contacting suppliers and manufactures; updating SAGE stock and order records.
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Web Designer
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Nov 2000 - Oct 2002
UX/UI for various web portals. UX/UI for various web portals.
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Education
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Plekhanov Russian University of Economics
MSc - Mathematical Cybernetics, Mathematical Statistics and Probability