Experience

AT ANQOR LTD.

• Cyprus
• Staffing and Recruiting
• 1 - 100 Employee

• • Nov 2019 - Present

• • Mar 2017 - Nov 2019

  - Assisting Hotel Manager of all administrative job- Controlling all invoices onboard(pax and crew) and maintaining budgets of the front desk- Providing trainings to the team and keep on updates of standard procedure - Preparation end of the season (all paper work)- Preparation of the Receptionist and Night Auditor reports- responsible for customs documents and reports- Closing of the cruises in the system and mail all the reports to the main office- Managing group bookings for conferencing, restaurant and accommodation.- Responsible for following up on passengers special requests handed to the front desk- Keeping up to date on all hotel products, services, pricing & promotional offers.- Completing the night auditing procedures with accuracy and attention to detail.- Responsible for loading orders for all departments with hotel manager cooperation- External and internal communication with all departments Show less

• • 2017 - Nov 2019



Argisht Palace

• Varna, Bulgaria

• Front Desk Manager

  • Apr 2018 - Present



Grifid Hotels

• Varna, Golden Sands

• Guest Relations Manager

  • May 2015 - Oct 2015

  - Provide efficient and exceptional service to a wide variety of guests - Deal with various guests complaints and be proactive in resolving them in a timely manner - Perform various admin tasks - Oversee check-in and check-out procedures - Swiftly address guests’ enquiries - Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved - weekly reports to the owner of the hotel - Provide efficient and exceptional service to a wide variety of guests - Deal with various guests complaints and be proactive in resolving them in a timely manner - Perform various admin tasks - Oversee check-in and check-out procedures - Swiftly address guests’ enquiries - Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved - weekly reports to the owner of the hotel



MSC Cruises

• Worldwide

• Front Desk Agent

  • Apr 2011 - Nov 2014

  - greeting and giving an information for new passengers; - board cards printing; - credit card register; - swipe passports ; - check –in; check - out; - preparation guests manifest ; - announcements (all types); - wake up calls; - all types of payment: credit cards & cash payment; - special needs; - arrangements for (private party, Captain’s Gala - Dinner table , flowers, birthday cakes, renewal of vows, anniversary est.); - answering phone calls - solving complains - special requests - excursion giudness to the guests Show less



Economical National Universaty

• • Sep 2005 - May 2006

• • Sep 2005 - May 2006

• • Sep 2005 - May 2006



Inturist Hotel

• Zaporozhja city

• Receptionist

  • Mar 2003 - Apr 2005