Experience

Dodds Garage Door Systems

• Commercial Estimator

  • 2020 - Present



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Manager - Credit Operations

  • 2010 - 2017

  • Coached and drew a team of representatives in light of reaching the group’s objectives• Fostered the representatives’ knowledge acquisition and competencies, by holding timely and bi-monthly coaching sessions and ongoing support• Managed representatives’ performance through observation, monitoring and follow-ups on the floor• Managed the employee’s virtual files as well as their disciplinary measures files• Took escalation calls and ensured to assist the representatives in resolving complex issues with the customers• Planned activities with my colleagues in order to attain individual and team objectives• Monitored team productivity results and developed action plans to enhance performance, utilizing employee incentives• Managed performance indications and activities on a daily basis, by thoroughly analyzing the representative’s behaviour on the phone, basing myself on statistics and observations made on-line• Completed Mid-year and year-end reviews based on KPI’s and objectives set at the start of each year. • Took ownership for resolving any issues for agents when dealing with HR or departmental processes

• Accounts Receivable Specialist

  • 2006 - 2010

  • Exceeded month to month in all the departmental targets – KRP, collections/HR, PTP/HR, adherence and others• Awarded CSR of the month three times in under 2 years with organization• Solved problems creatively and worked innovatively within Roger’s policies• Assisted in improving Coaching Kart’s procedures• Enthusiastic team member, active in all activities• Acted as ‘in charge’ and performed floor support• Coached and motivated team members



Ali's Catering

• Food and Beverage Services

• Office Administrator

  • 2004 - 2005

  • Assisted with A/R and A/P• Took orders and planned menus for catering events and gave suggestions considering clients’ preferences and requirements.• Made sure delivery drivers have all their orders and maps with location and are on time• Scheduled and managed kitchen personnel and wait staff for catering events• Ordered supplies as needed• Managed stock and placed orders as needed• Ensured compliance with health and safety regulations• Oversaw food prep and customer service