Elena Sartori
Booking & Sales Agent at BEL MONDO S.R.L.- Claim this Profile
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Tedesco Professional working proficiency
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Inglese Professional working proficiency
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Russo Limited working proficiency
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Italiano Native or bilingual proficiency
Topline Score
Bio
Credentials
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Goethe-Zertifikat B1
Goethe-Institut e.V.Sep, 2017- Oct, 2024
Experience
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BEL MONDO S.R.L.
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Italy
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Travel Arrangements
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1 - 100 Employee
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Booking & Sales Agent
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Jan 2023 - Present
Major Tour Operator in Jesolo Lido (Venice), leader in the Incoming industry in the Veneto region and in particular in the Northern Adriatic beaches (Lignano Sabbiadoro, Bibione, Caorle, Lido di Jesolo, Cavallino) and also on Lake Garda. Bel Mondo in Jesolo Lido, is representative for the largest and most important Tour Operators worldwide, "presiding over" several markets, in particular, Germany, Austria, Switzerland, UK, Eastern Europe, Russia, India and many others. Tasks: -Managing B2B Customer Relationships (telephone, mail); -Managing contact with suppliers of accommodation services, such as hotels, campsites, villages, and rental services with driver; -Managing individual bookings; -Assisting the management in collaborative topics for offline, online and XML-connected clients; -Processing quotes and options; -Booking and issuing travel documents; -Translating into English, German and Russian; -Dealing with enquiries from Russian-speaking market players; -Reviewing eligible requirements for business and tourist visa requests; -Issuing visa invitation letter to the client to be submitted to the relevant Embassy; -Dealing with contracts, allotment and special promotion offers; -Assisting excursion department; -Updating database in the BMS for tour operators (Datagest Aves); -Interfacing with the accounts department; -Controlling supplier and client invoices; -Check-in and check-out real estate and rental apartment department; -Submitting apartment quotations, options and bookings; -Using rental property management software (Immobinet); -Customer service activities; -Problem solving; Show less
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Hotel Majestic
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France
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Hospitality
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Receptionist
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May 2022 - Sep 2022
-Handling of room requests and reservations via telephone, online or e-mail; -Handling, check-in and check-out procedures; -Preparing information and promotional material; -Advising on tours and sightseeing; -Welcoming and problem solving; -Communicating with the various hotel departments (restaurant, kitchen, bar, housekeeping, manutention) -Handling of room requests and reservations via telephone, online or e-mail; -Handling, check-in and check-out procedures; -Preparing information and promotional material; -Advising on tours and sightseeing; -Welcoming and problem solving; -Communicating with the various hotel departments (restaurant, kitchen, bar, housekeeping, manutention)
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Receptionist
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Jul 2021 - Oct 2021
-Handling of room requests and reservations via telephone, online or e-mail -Handling, check-in and check-out procedures -Supporting colleagues in e-mail exchange with travel agencies, tour operators and companies -Preparation of information and promotional material -Preparing menus and the hotel's newsletter -Advising on tours and sightseeing -Problem solving -Handling communication with the various hotel departments (restaurant, kitchen, bar, spa area, housekeeping and maintenance) -Support in booking wellness area treatments, restaurant, conference room and excursion tours -Handling e-bike rentals -Cash desk administration -Creating e-tickets for leisure and recreational activities (e.g. cross-country skiing, guided tours, etc.) Show less
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Idexè
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Italy
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Retail
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1 - 100 Employee
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Shop sales assistant
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Dec 2020 - Jan 2021
Shop assistant Christmas period -Displaying the product in the shop and shop windows -Welcoming customers -Support during the purchasing process -Checking and registering goods -Store cleaning -Restocking shelves -Warehouse Shop assistant Christmas period -Displaying the product in the shop and shop windows -Welcoming customers -Support during the purchasing process -Checking and registering goods -Store cleaning -Restocking shelves -Warehouse
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Hotel Speranza
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Italy
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Hospitality
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1 - 100 Employee
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Receptionist
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Jun 2020 - Sep 2020
-Handling of room requests and reservations via telephone, online or e-mail -Handling, check-in and check-out procedures -Supporting colleagues in e-mail exchange with travel agencies, tour operators and companies -Preparation of information and promotional material -Preparing menus and the hotel's newsletter -Advising on tours and sightseeing -Problem solving -Handling communication with the various hotel departments (restaurant, kitchen, bar, spa area, housekeeping and maintenance) Show less
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Receptionist
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May 2019 - Sep 2019
-Handling of room requests and reservations via telephone, online or e-mail -Handling, check-in and check-out procedures -Supporting colleagues in e-mail exchange with travel agencies, tour operators and companies -Preparation of information and promotional material -Preparing menus and the hotel's newsletter -Advising on tours and sightseeing -Problem solving -Handling communication with the various hotel departments (restaurant, kitchen, bar, spa area, housekeeping and maintenance) Show less
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Receptionist
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Dec 2018 - Mar 2019
-Handling of room requests and reservations via telephone, online or e-mail -Handling, check-in and check-out procedures -Supporting colleagues in e-mail exchange with travel agencies, tour operators and companies -Preparation of information and promotional material -Preparing menus and the hotel's newsletter -Advising on tours and sightseeing -Problem solving -Handling communication with the various hotel departments (restaurant, kitchen, bar, spa area, housekeeping and maintenance) -Support in booking wellness area treatments, restaurant, conference room and excursion tours -Handling e-bike rentals -Cash desk administration -Creating e-tickets for leisure and recreational activities (e.g. cross-country skiing, guided tours, etc.) Show less
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Receptionist
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Jun 2017 - Aug 2017
-Handling of room requests and reservations via telephone, online or e-mail -Handling, check-in and check-out procedures -Supporting colleagues in e-mail exchange with travel agencies, tour operators and companies -Preparation of information and promotional material -Preparing menus and the hotel's newsletter -Advising on tours and sightseeing -Problem solving -Handling communication with the various hotel departments (restaurant, kitchen, bar, spa area, housekeeping and maintenance) Show less
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Hotel Piccadilly
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Software Development
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1 - 100 Employee
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Receptionist Intern
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Sep 2016 - Sep 2016
Education internship: -Assisting with hotel correspondence -Assisting in the management, check-in and check-out of guests -Assisting in the preparation of information and promotional material -Advising on recreational activities and tours -Managing communications with the various hotel departments ( restaurant, kitchen, café, housekeeping, maintenance) Education internship: -Assisting with hotel correspondence -Assisting in the management, check-in and check-out of guests -Assisting in the preparation of information and promotional material -Advising on recreational activities and tours -Managing communications with the various hotel departments ( restaurant, kitchen, café, housekeeping, maintenance)
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Hotel Nettuno
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Italy
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Hospitality
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1 - 100 Employee
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Receptionist Intern
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May 2016 - Jul 2016
Education internship: -Assisting with hotel correspondence -Assisting in the management, check-in and check-out of guests -Assisting in the preparation of information and promotional material -Advising on recreational activities and tours -Managing communications with the various hotel departments ( restaurant, kitchen, café, housekeeping, maintenance) Education internship: -Assisting with hotel correspondence -Assisting in the management, check-in and check-out of guests -Assisting in the preparation of information and promotional material -Advising on recreational activities and tours -Managing communications with the various hotel departments ( restaurant, kitchen, café, housekeeping, maintenance)
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Education
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2019 - 2022
CAMPUS CIELS PADUA
Bachelor's Degree in Translation and Interpreting, Translation and Interpreting -
2013 - 2018
High School 'Leon Battista Alberti'
Tourism expert, High school of Tourism & Commerce
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