Elena Pedroche Real
Customer Success at Witei- Claim this Profile
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Inglés Professional working proficiency
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Francés Elementary proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
LinkedIn User
Elena always execute her duties efficiently. She is an outstanding, highly reliable and motivated employee. Very good attitude and good team member. She exhibits great competence and effort in performance of her job.
LinkedIn User
Elena always execute her duties efficiently. She is an outstanding, highly reliable and motivated employee. Very good attitude and good team member. She exhibits great competence and effort in performance of her job.
LinkedIn User
Elena always execute her duties efficiently. She is an outstanding, highly reliable and motivated employee. Very good attitude and good team member. She exhibits great competence and effort in performance of her job.
LinkedIn User
Elena always execute her duties efficiently. She is an outstanding, highly reliable and motivated employee. Very good attitude and good team member. She exhibits great competence and effort in performance of her job.
Experience
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Witei
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Spain
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Software Development
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1 - 100 Employee
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Customer Success
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Dec 2021 - Present
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Cerner Corporation
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Bilingual Support Analyst
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Oct 2020 - Oct 2021
Brief description: - Investigating and resolving user issues received via phone, ticket or other electronic means from the United States, Canada, Latin America, United Kingdom, India and United Arab Emirates in English language. - Performing troubleshooting investigations using knowledge bases and different tools in compliance with the different policies, procedures and rules. - Being part of the department's team of translators. Brief description: - Investigating and resolving user issues received via phone, ticket or other electronic means from the United States, Canada, Latin America, United Kingdom, India and United Arab Emirates in English language. - Performing troubleshooting investigations using knowledge bases and different tools in compliance with the different policies, procedures and rules. - Being part of the department's team of translators.
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Amadeus
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Spain
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IT Services and IT Consulting
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700 & Above Employee
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Customer Support, B2B, GDS Support in Amadeus Spain
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Nov 2018 - Nov 2019
Functional Specialist and Technical agent of Amadeus Global Distribution System.Main responsabilities: - Investigating and resolving functional and technical incidents via phone calls, e-mails, service request and live chat of Amadeus customers.- Support on Reservation and Ticketing functionalities through Amadeus technical products and solutions.- Working under strict quality protocols and changing regulations.
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IT Helpdesk, B2B
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May 2017 - Nov 2018
Summary of the role:The mission is to offer support ensuring a successful service to our clients by correctly understanding and evaluating customer’s needs and impact towards the incident, to finally get to find a solution in a fast and efficient manner and applying workarounds if final solution cannot be applied in short time. Also evaluate if there's need to transfer the issue to other departments.
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Vincci Hoteles
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Hospitality
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700 & Above Employee
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Front Office Receptionist
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Apr 2016 - Jun 2016
Making functions of: check in, check out, billing, cash count, customer support and phone support. Making functions of: check in, check out, billing, cash count, customer support and phone support.
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Education
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2013 - 2017
Universidad Rey Juan Carlos
Grado en Turismo
Community
