Customer Success Manager EMEA at Outpayce by Amadeus IT Group

• Jan 2023 - Present

Since 1st Jan 2023 Amadeus Payments became OUTPAYCE by Amadeus. Managing a portfolio of assigned key multinational accounts in EMEA region. Since 1st Jan 2023 Amadeus Payments became OUTPAYCE by Amadeus. Managing a portfolio of assigned key multinational accounts in EMEA region.

Senior Account Manager EMEA at Amadeus Payments in Amadeus IT Group

• Aug 2022 - Jan 2023

Managing a portfolio of assigned key multinational accounts in EMEA region mainly French and Italian market. Managing a portfolio of assigned key multinational accounts in EMEA region mainly French and Italian market.

Manager Strategic Accounts Department

• Jan 2018 - Aug 2022

• Edenred Group (10K+ employees) is a world leader in financial services and B2B payment solutions for companies, employees and merchants (listed SBF 120 company with €12bn+ market cap, presence in 46 countries). Edenred offers a payments platforms with solutions for multi products segments: employee benefits, expense management, fleet & mobility and incentive & rewards. Listed on the Euronext Paris stock exhange. • Acting with double role, Head of Account Management for Strategic Accounts department in charge of Top 115 clients (60% Edenred business volume) and Key Account Manager for Top clients (Banco Santander, BBVA, Deloitte, Ernst & Young, Endesa-Enel, Naturgy, ATOS, NTT Data, Hewlett Packard, Cap Gemini, Accenture, General Electric, Vodafone, Inditex and El Corte Ingles. • Coaching, training and mentoring our team of KAM focusing on their personal and professional development. Define goals, targets and KPIs for the team. • Implement strategies for client retention, growth and service excellence. • Developing and driving customer adoption and engagement strategy maintaining strong and trusted relationships with customers. • Leadership in project management in clients for the implementation of new products, migration from paper to card as well as digitalization of the means of payment to virtual payments. Show less

Key Account Manager (Multinational Clients)

• Apr 2012 - Jan 2018

• Manage a portfolio of assigned key multinational customers (International large accounts) as well as an EMEA, APAC region responsibility (Credit Agricole, Atos, Booz Allen, Celgene, Publicis Group, Dell, Philips, Xerox, Electrolux, CNH-Iveco, Ford, Volvo Group, Tea Cegos, Uria Menendez, Pérez Llorca...) • Develop strategies to build true alliances with each customer, proactively manage customer growth and development by driving their products, solutions and service needs. • Responsible to craft effective corporate travel policies and monitor traveling activity and programs in a Global basis ensuring employee travel is safe and organized according to company policy. • Negotiate contracts or rates with travel service providers (airlines, hotels, rail and rent a car) Identify and execute contract negotiations as well as ensure staff using preferred suppliers. • Build, develop and maintain relationships with key decision makers and influencers within customer organizations. • Supervise investigation as well as resolution of internal plus external client complaints. Develop strategic policies and programs for corporate travel. • Manage reporting inclusive of spend plus volume trends along with exception reporting, reports, budgeting, forecasting and power point presentations. • Provide continuing analysis and development of technology and systems in area of travel. • Follow-up on P&L, financial proposals (pricing strategies) leading international bids. • In international projects provide feedback to the Global Accounts about the region, market conditions, customer requirements and competitors. • Coordination of the implementation projects to support customer expansion into international markets. Show less

Key Account Manager (Multinational Clients)

• Feb 2009 - Apr 2012

Same description as American Express GBT. Managing Vestas Eolica in a Regional level (Spain, Portugal, Italy, France, Morocco, Germany) as well as Top clients like GlaxoSmithKline, Siemens Group, Deutsche Bank... Same description as American Express GBT. Managing Vestas Eolica in a Regional level (Spain, Portugal, Italy, France, Morocco, Germany) as well as Top clients like GlaxoSmithKline, Siemens Group, Deutsche Bank...

Key Account Manager / Consultant Iberia Business Services

• Feb 2008 - Feb 2009

• Océ Spain (Canon Group) was a multinational company, manufacturer and provider of products, services and technological solutions (printing, document management, content management, etc.). • Key Account Manager as a Sales Consultant of IT services and solutions. • As a Sales Consultant for Large Accounts, I was in charge of the search, management and closing of new business opportunities with potential clients in my assigned area or current clients in my portfolio, ensuring that the established sales objectives were achieved and conducting a permanent analysis of the market. • Identify the decision-makers in each accounts, and report such information and all activity in the CRM system. • To understand customer needs and provide tailored solutions, through consultative advice and the offer of business technology solutions in machines, printing software and document management software solutions, complying with the assigned sales quota. • To develop tailored proposals for the implementation of new accounts. • To monitor and maintain the client portfolio, with a focus on the growth of other products and services that the client may require. Show less

International Sales Executive - HRG Spain

• 2005 - 2008

International Customer Service

• Jan 2004 - Aug 2005