Experience

Shakespeare Music

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Commercial Director

  • Jul 2019 - Present

  • Identifying new market opportunities & business development• Project management• Writing business proposals• Maintaining relationships with clients, partners and suppliers• Determining the optimal pricing to balance profit with client satisfaction • Identifying new market opportunities & business development• Project management• Writing business proposals• Maintaining relationships with clients, partners and suppliers• Determining the optimal pricing to balance profit with client satisfaction



GERARD DAREL

• France
• Retail Apparel and Fashion
• 300 - 400 Employee

• Store Manager

  • May 2016 - Jul 2019

  • Driving sales and maximising on profitable opportunities for the store (KPI’s) - Achievement : increased sales by 20% comparing last year figures• Team recruiting, management and staff training in products, visual merchandising, collection and customer service• Merchandising• Roster, Reports and payroll-writing• Stock movements control• Organising events and promotions• Working on potential retail strategies with area manager and head office

• Concession Manager

  • Apr 2015 - Apr 2016

  Driving sales and maximising profit opportunities for the concession (KPI's) - achievement increasing sales profit by 30% comparing last yearTeam management and staff training in products, visual merchandising, collection and customer serviceRoster, reports and payroll-draftingStock movements controlSolving any functional problems

• Assistant Manager

  • May 2013 - Apr 2015

  Driving sales and maximising profit opportunities for the store (KPI's)Organising store events and promotionsTeam management and staff training in products, visual merchandising, collection and customer serviceRoster and payroll-draftingReport-draftingStock movements controlSupporting the store managerDeveloping customer databaseSolving any functional problems



Comptoir des Cotonniers

• France
• Retail Apparel and Fashion
• 300 - 400 Employee

• Supervisor

  • Aug 2012 - May 2013

  Maximising sales at all opportunities, while providing a broad knowledge of brand and products to customersAttending to high level customersTill operations, stock control, deliveries, merchandisingNew recruits training, report-drafting Maximising sales at all opportunities, while providing a broad knowledge of brand and products to customersAttending to high level customersTill operations, stock control, deliveries, merchandisingNew recruits training, report-drafting



Groupe SNCF

• Rail Transportation
• 700 & Above Employee

• Customer Service Support Manager

  • Mar 2008 - Aug 2012

  Dealing with customer enquiries and complaints and taking appropriate corrective actionOrganisation of new line Nice-Moscow opening ceremonyProblem solving: train delays, missed trains, cancellations, service disruptionDealing with customers face-to-faceEnsuring accuracy of information provided to customers Dealing with customer enquiries and complaints and taking appropriate corrective actionOrganisation of new line Nice-Moscow opening ceremonyProblem solving: train delays, missed trains, cancellations, service disruptionDealing with customers face-to-faceEnsuring accuracy of information provided to customers



French Embassy

• Coordinator, Department of Institutional Cooperation

  • Nov 2005 - Nov 2007

  Managing cooperation projects from inception to acceptance and completionNegotiation and implementation of 8 international conferences and seminarsNegotiation and implementation of 4 study visits to France for Members of the Russian Ministry of Finance and the office of the Russian PresidentDrafting and negotiation of the French-Russian Memorandum relating to Civil Servant executive trainingMonitoring of the Presidential Programme relating to Business Manager executive trainingOrganisation of Ambassadorial ReceptionsDrafting regular progress and final reportsProject and Event Planning, budgeting and scheduling of cross-cultural programmesDrafting and publication of the quarterly magazine relating to State reforms in Russia and FranceTeam monitoringStaff recruitment for the Department of Institutional Cooperation



Armeniades & Associates

• Legal Advisor

  • Sep 2000 - Aug 2005

  Drafting of litigation memorandaDrafting, reviewing and negotiation of contracts and other business agreementsFollowing up litigation proceedingsAdvising on legal and administrative mattersAttending client meetingsBilling, expenses and paymentsRecruiting and managing of trainees Drafting of litigation memorandaDrafting, reviewing and negotiation of contracts and other business agreementsFollowing up litigation proceedingsAdvising on legal and administrative mattersAttending client meetingsBilling, expenses and paymentsRecruiting and managing of trainees